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Capital One

Sr. Manager, Product Management - Customer Servicing Platform

Vienna, VA

Towers Crescent (12066), United States of America, Vienna, Virginia

Sr. Manager, Product Management - Customer Servicing Platform

More than 60 million customers rely on us every day to enable fast, frictionless access to their money and empower them with tools, insights, and support so they have healthy financial futures. That's why we're here-a bold team of digital entrepreneurs, designers, analysts and engineers working to make a difference in people's lives. Maybe you should be here, too.

We are looking for a Digital Product Leader to build out the next generation of digital experiences and developer tools. You will have the rare opportunity to work at the vanguard of web, mobile, and digital platforms. Successful candidates will be comfortable delving into technical topics, producing thoughtful analysis, and presenting to a wide range of executive stakeholders. You will conceptualize, define and deliver the foundation of Capital One's web, mobile, and digital platforms, bridging the gap between business and engineering.

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Candidates will have the following:
  • Demonstrated experience improving digital user interfaces through various tools and techniques
  • Experience in a product group focusing on web or mobile applications for a few years is
  • The ability to deliver on those insights obtained through customer research and interaction data by driving product vision and strategy to position our digital products alongside our core financial products
  • You have built and grown products in the cloud - you believe in the ability of data to power innovation.
  • Demonstrated record of success inventing and launching feature


Specific role responsibilities include:

  • Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and user interface design for platform and product enhancements; activities to include business case analysis, obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, and working with technology team to deliver the enhancement that generates business value
  • Support product initiatives and customer experience from ideation to rollout
  • Drive day-to-day prioritization of work operations, projects and scope; troubleshoot reported issues and escalate when appropriate
  • Work with a cross-functional team to translate customer needs and technology directions into new or enhanced features and services
  • Support Compliance and Legal with enterprise standards, processes and policies
  • Collaborate to define, analyze and communicate product roadmap alignment with business objectives as supported with business cases, market research, customer data and competitive analysis
  • Gather customer feedback to validate that the product works against stated metrics
  • Monitor service level agreements to maximize value to the business
  • Contribute to continuous improvement of product ownership and other agile processes
  • Manage and develop a team of product managers


If those things up there sound like you, and you can check the box on these things down here, let's talk. Send us your information and let's see what you have:

Basic Qualifications:

- Bachelor's Degree or military experience
- At least 5 years of experience in digital product management

Preferred Qualifications:

- Bachelor's Degree in Computer Science or Engineering
- MBA or Master's degree
- 3+ years of experience translating business strategy and analysis into consumer facing digital products
- 3+ years of experience in Agile product management
-2+ years of experience managing people

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job ID: capital-R94429
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Founder led

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