Sr. Manager, Process Management- Messaging Excellence

Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Manager, Process Management- Messaging Excellence

Do you believe there is a correct way to load a dishwasher? Have you ruthlessly organized your morning routine to get everyone out the door with military precision? Is a label maker your favorite tool in the house? Then the Capital One Digital Messaging team has a role that may be perfect to satisfy your need to strive for order and the bliss of a perfect process.

This Senior Manager role will lead an enterprise coalition to ensure each email and digital messaging process is fully capable to consistently deliver on regulations, industry best practices, and internal policy requirements. In this role, you will establish new policy requirements and influence senior executives to adopt those recommendations across the enterprise. You will also develop methods to ensure these policies are understood by thousands of associates and track policy compliance. Additionally, you will take a magnifying glass to the processes managed by Digital Messaging to make sure they can operate to spec 24/7.

This job may be for you if you:

  • Obsess over creating frameworks and processes that can be followed and repeated consistently in various environments
  • Are not afraid to take charge, set direction, and make decisions in undefined spaces to help large, diverse groups come to alignment
  • Can confidently communicate your recommended direction to senior leadership in a clear and concise manner and drive consensus
  • Anticipate the challenges of implementing policy in operational environments and use that knowledge to make practical recommendations that are comprehensive and sustainable

To land this gig, you should have:
  • Gotten your hands dirty in process engineering disciplines like Lean or Six Sigma.
  • Spent extensive time managing business critical processes where quality and consistency are non-negotiable
  • Developed yourself as an email Subject Matter Expert within an enterprise or at an Email Service Provider, Internet Service Provider, or similar
  • Proven your ability to create large scale organizational change
  • Built your problem-solving skillset through a Bachelor's degree or military experience

If you are up to the challenge and ready to join us in building operational excellence across Capital One, give us a shout.

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • Six Sigma/Lean Certification or Process Management Certification
  • At least 5 years of Process Management experience
  • At least 5 years of People Management experience

Preferred Qualifications:
  • Master's Degree or MBA

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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