Sr. Manager, Digital Product Management-Messaging Channel Optimization

Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Manager, Digital Product Management-Messaging Channel Optimization

Throughout the day, we are bombarded with information coming in from all angles. Between social media, email, push notifications, in app messaging, text messages, and messaging apps, managing all those communications can be challenging and tiring. At Capital One, we are changing banking for good. This means we believe keeping up with your important financial information shouldn't require an administrative assistant. You should be able to get your information when, where, and how you want it so you can get on with achieving your goals and dreams.

This Senior Manager role will be responsible for developing and delivering a strategic vision for creating elegantly simple multi-channel messaging experiences. Using explicit and derived customer preferences, this person will optimize the right messages to be delivered to customers in the right channel. The person will also be an enterprise thought leader in optimizing messaging intensity rates, developing multi-channel messaging orchestration, and delivering personalized information precisely when it is needed.

This job may be for you if you:

  • Are visionary in anticipating the intersection of technology advancements, customer preferences, and business outcomes
  • Obsess over creating amazingly intuitive customer experiences using Human Centered Design techniques
  • Like being on the cutting edge of new technology and can determine which innovations are transformational in achieving delightful customer experiences
  • Can confidently communicate your strategy across large organizations to influence stakeholders to align behind the objectives

To land this gig, you should have:

  • Deep product development expertise in digital messaging channels such as Email, Text, and Push Notifications
  • Strong analytical abilities to organize and solve for multi-variate problems
  • Experience using machine learning techniques to identify and infer complex patterns that create breakthrough innovations
  • Built your deep skillset with several years of digital messaging product management experience

If you are up to the challenge, give us a shout.

Basic Qualifications:

  • Bachelor's Degree or military experience
  • At least 5 years building and shipping consumer products
  • At least 1 year of experience managing people
  • At least 1 year of Agile Product Management experience

Preferred Qualifications:

  • MBA or Master's degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at


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