Sr Manager, CRE Design and Development

1750 Tysons (12023), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr Manager, CRE Design and Development

Welcome to a new idea in banking. Capital One's Retail and Direct Bank is disrupting the financial services industry by reimagining banking to fit our customers' everyday lives, not the other way around. We continually push boundaries to deliver compelling digital-first banking experiences and delight our customers across a growing national footprint of Retail Branches and cutting-edge Capital One Cafés.

At every step, our customers find supportive people, easy-to-use products and intuitive tools to help them achieve a healthy financial future-one with less anxiety and more everyday joy.

The Capital One Cafés are a cornerstone of our innovative approach-think Genius Bar, rather than traditional bank branch. Open to everyone, they're comfortable spaces where people can get help, explore the latest in banking, or kick back with free Wi-Fi, Peet's Coffee and local treats.

But we're not sitting around waiting for competitors to catch up. We're pushing further ahead, finding ways to be more innovative, more empathetic and more impactful-and we're looking for a senior manager of digital product and innovation to help us. This visionary leader will continue our record of success in delighting, inspiring and empowering consumers through innovation and integrated digital experiences.

This Senior Manager will play a critical role in leading Capital One's store design team. This person will provide design support for our rapidly developing banking business by translating business needs, and brand identity into distinctive customer environments. This person will drive consistent design and clearly communicate to internal partners and external partners.


Support of the development of the bank retail design in accordance with the needs and requirements stakeholders and partners.

Coordination of many design projects in short timeframes.

Review and evaluation of architectural design work and technical documents to assure alignment with the design intent.

Produce original sketches and other design work to enable rapid delivery of design solutions to both internal partners and outside design firms.

Support colleagues and partners in the assessment and remediation of design and technical issues that arise during or after construction.

Provide expert design advice to internal partners that will include: research, customer experience, feasibility analysis, and advisory support.

Partner with Capital One business partners to continually refine and improve the prototype to meet sales and service goals.

Manage partnerships and relationships with external vendors and architects.

Monitor industry trends and advances in building systems to ensure costs savings and technological improvements are incorporated into our branch prototype.

Basic Qualifications:

Bachelor's Degree

At least 7 years of retail design experience.

Preferred Qualifications:

Bachelor's Degree in architecture, interior design or construction management.

At least 10 years of experience in retail environment design.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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