Sr. HR Specialist (Employee Relations)

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. HR Specialist (Employee Relations)

Job Summary:
To assist the Principal HR Specialist, may supervise HR coordinators, manage and ensure day-to-day operations meet standards and achieve goals in assigned functional area of Human Resources (such as Associate Relations)Major Responsibilities:

  • Provides functional support in the assigned sub-function, including but not limited to:
    • Prepare/review Notice to Explain and Notice of Decision
    • Prepare case reports
    • Prepare documentation for the audit, scan documents, log cases in the system
    • Analyze data-case trends, etc
  • Conducts New Hire Orientation and People Manager Onboarding
  • Validates Corrective Action
  • End to end handling of cases
  • Stakeholder Management
  • People Management
  • Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
  • Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values
  • May be assigned/rotated across related sub-functions, including but not limited to sub-functions within HR
  • All other job-related duties that may be assigned from time to time
  • College graduate preferably in Psychology, Business Administration or other related course
  • 5 years working experience in related discipline
  • Knowledge in Philippine labor laws and regulations. Strong case management experience. Project management and process improvement
  • Strong analytical skills
  • Strong data and reporting skills
  • Database management
  • Excellent oral and written communication skills
  • Customer focus
  • Strong stakeholder management skills and presentation skills
  • Willing to work in the night shift
  • Willing to work in Alabang

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