Sr. Director - Chief of Staff - Credit Review Risk

NYC 299 Park Avenue (22957), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Director - Chief of Staff - Credit Review Risk


Serve as the Chief of Staff for the Credit Review team. Capital One's Credit Review group has responsibility for providing review and assurance to the Board, Regulators, and External Auditors and other key stakeholders regarding the effectiveness of credit business practices, credit controls and asset quality.

Organization Size: ~60 associates

Location of Role: New York, NY or McLean, VA

Job Description:

Drive Management Routines:

  • Drives the transformation of our workflow, policies, procedures, guidelines, requirements and standards
  • Develop and iterate management practices (SLT and Organization) to enable transparency, efficiency and effectiveness of our organization
  • Play point on prep for high stakes meetings - Board materials, Regulators, management meetings (CPC, DCC, etc) etc - by working with the team to build the right messages (including trends amongst our findings) and manage deckbuilding
  • Create, in collaboration with the full SLT, and maintain systems of management like (e.g., MBR, business reviews, and focused dives on critical areas)
  • Partner with HRC and Finance on headcount justification and overall budget
  • Develop and execute on the department Communications Strategy activities
  • Coordinate with colleagues on workspace management and planning matters and manage holistic WPS planning across the footprint
  • Serve as "go to" person for information and historical materials
  • Identify opportunities for process improvements
  • Coordinate regular reviews of key metrics and initiatives- hone in on the strategic, operational and organizational areas of leverage
  • Lead the department through significant mandate changes, including being point person for management of external consultants
  • Drive collaboration across Consumer, Commercial and IDM teams by developing thematic issues and enable propagation of best practices across teams
  • Consolidate and optimize the reporting process across issues, MRA validations, observations etc.
  • Special projects - multiple projects based on highest needs for the team

Help to Develop our Strategy:
  • Shepherd Strategic Planning planning cycle (quarterly/annual)
  • Strategize and collaborate with innovation team to establish future data needs of the organization to drive efficiency
  • Own the organization's risk management strategies; such as controls, self-assessments, self-identified issues, business continuity and operational risks
  • Tackle high leverage but undefined business problems that don't neatly fit anywhere and/or need to be shaped and taken from zero to one. Projects to be identified and agreed upon in collaboration with the full LT

Be an extension of SVP, Credit Review:
  • Engage as extension of the executive they support with the organization's customers and partners including Finance, HR, IT
  • Be eyes and ears for SLT
  • Stay in touch with the on-the-ground business and develop relationships within direct and extended team in order to be an informed and helpful sounding board and thought partner
  • Develop relationships & dedicate time to meet with other Risk LT members Chief of Staffs

Basic Qualifications:

- Bachelor's Degree or military experience

- At least 5 years of experience leading people and working with internal business partners

- At least 3 years of experience presenting in front of senior leadership teams

Preferred Qualifications:

- Master's Degree

- At least 8 years of experience implementing change within a large organization

- At least 5 years of experience leading process & controls initiatives

- At least 3 years of experience in Credit

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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