Sr. Customer Service Representative

Renaissance Park 3 (42007), United States of America, Tampa, Florida

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Customer Service Representative

Capital One is currently looking for Customer Service Representatives to join our thriving High Value Servicing business. The High Value Servicing business is a servicing environment focused on rewarding and engaging heavy spenders by providing them with consistent high quality service experiences.

The Loyalty queue consists of empowered agents to assist in one call resolution by promoting a customer first experience by having premium rewards products, exciting choices, and empowerment capabilities. This exciting servicing position offers an associate the opportunity to be part of a high quality servicing environment that is attentive to our customers' needs. The main components of this position include promoting rewards features, addressing account specific questions, and continuing to provide feedback on how to enhance the customer experience.

Agents are responsible for delivering high quality servicing while promoting the utilization of our products as well as our rewards services and to promote continued loyalty.

Responsibilities:

• Provide unmatched customer service experience

• Answer inbound calls from customers and/or service providers

• Resolve customer issues while adhering to Capital One policies and procedures

• Apply customer rewards

• Assist with customer service related inquires and requests

• Data entry of customer and account information and transactions

• Attend team meetings

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification or Military experience

Preferred Qualifications:

• 3+ years of customer service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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