Sr. Business Analyst

McLean 2 (19052), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Business Analyst

Sr. Product & Business Analyst

Capital One's Small Business Lending team is looking for a passionate and curious Sr. Business Analyst who loves tackling complex problems and bringing to bear simple yet sophisticated solutions. The ideal candidate will get excited about combining data and strategy to deliver breakthrough products and customer experiences. Small business lending is where mortgages were 10-15 years ago: opaque, overly complex, and difficult for customers to easily navigate. Our team is focused on bringing transparency, ease, and simplicity to this market for both our customers and our bankers and we need you.

You will play an instrumental role in helping to develop products, define acquisition and marketing strategies, improve customer experiences, and create and enhance credit policies. You will do this by gathering customer insights, analyzing large data sets, designing and conducting experiments, and making recommendations that balances the needs of the business, customer, and community. The final outcome you bring to market should design for the customer and solve for obstacles.

This role will have the following focus areas:

  • Work with research and customer insights teams to understand customer needs and pain points
  • Identify features and experience elements that matter to small businesses
  • Conduct competitive analysis to inform how we differentiate
  • Unearth key insights that illuminate untapped opportunities
  • Collaborate with partner teams in sales, marketing, underwriting, and operations to design and deliver outstanding products and experiences
  • Use valuations models to evaluate opportunities and understand tradeoffs of various product and experience options
  • Develop and execute on go to market plans to evaluate efficacy of product and experience decisions


Specific responsibilities include, but are not limited to:

Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations

Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products

Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies

Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan

Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:
- Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
- At least 1 year of experience in analysis

Preferred Qualifications:
- Master's Degree

- 2+ years of experience in business analysis

- 1+ years of experience in Statistical model building

- 1+ years of experience in SQL querying
- 1+ years of experience in consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.


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