Sr. Associate, Customer Account Management- Identity
1750 Tysons (12023), United States of America, McLean, Virginia
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Sr. Associate, Customer Account Management- Identity
At Capital One, we believe great products begin with a deep understanding of our customers. When we started just 25 years ago we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.
In the Consumer Bank, we've combined that human-centered design with our heritage of data-driven decision-making to design, build and test our way to truly enabling financial experiences. We've challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.
Do you want to change the way the world interacts with their money? Do you have an opinion on whether shipping is more important than perfection? Have you geeked out on the possibilities of machine learning to reimagine the way companies engage with their customers? Then we want you! As a Product Manager on our Consumer Identity and Protection team you'll be joining a passionate team of product managers, engineers, analysts and designers working to redefine how we protect and redefine how millions of our customers interact with their finances. You'll solve complex problems with data and revel in making significant impacts in an ever-evolving competitive landscape.
On any given day in the Bank you'll be:
- Empowered. Owning the customer's journey through identity verification and authentication, setting its strategy, and driving towards improvements to your KPIs
- Learning constantly. Work deeply with customers, designers, technologists, data scientists and fraud experts to deliver real-time decisioning with advanced modeling techniques
- Innovating relentlessly. Pushing big change by starting small, testing, and learning your way to something new. How can we leverage cutting-edge technologies to authenticate our customers so they, and only they, have access to their money?
- Sharing openly. Telling stories that change the way people think about building products and solving problems and that illustrate the power of what software can do to make them even better
- Succeeding strategically. Solving the right problems and avoiding on the wrong ones. Getting big by starting small
Here is what you will bring to the table:
- Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find the answer.
- Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool or maybe you started a company meme that lasted for months.
- Passionate. You care about growing others and bringing them together around what's possible. You've started meetup groups or taught General Assembly courses because you love enabling others.
- Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.
- Wrangler. You've created the environment where developers empower each other; you can inspire an ETL developer to write creatively about her latest pipeline.
- Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut.
Here is what we will bring to the table:
- Competitive salary (including a robust 401(k) plan)
- Excellent medical and dental insurance (and other health benefits)
- Superstar product, design, data and engineering leaders [Paypal, Google, Gilt, AOL, Adaptive Path]
- Top class engineering teams that you will lead and build product with
- Continuous learning budget
- Highly supportive and "bought in" leadership environment
- At least 2 years of experience working with cross-functional teams to deliver consumer experiences
- At least 2 years of experience with core product platforms that power customer experiences
- At least 2 years of digital industry experience for consumers
- Bachelor's Degree or military experience
- At least 2 years of experience with web and client-side mobile platforms
- At least 1 year of experience as a Product Owner in an Agile development process
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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