Sr. Associate, Commercial Card Sales Core Process Execution - Richmond, VA

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Associate, Commercial Card Sales Core Process Execution - Richmond, VA


The Commercial Card business is looking for candidates to support its Training and Communications function, which is responsible for enabling the successful execution of Sales training and communication efforts across the team

An ideal candidate will operate in a highly visible, high-stakes, fast-paced agile team, executing onboarding activities that range from training event preparation and execution to leveraging contracting with vendors to drive the same. They will consistently, and with high quality, oversee the execution of internal events and communicate to the field on all aspects of each event.

An ideal candidate will be highly flexible, able to adapt to change and willing to work in a highly collaborative environment where the perfect solution does not yet exist. The ability to influence decisions through effective written and verbal skills is vital to the role. The successful candidate will be able to work autonomously to refine and execute the process once it is developed and put to the test.


  • Documentation and maintenance of Sales Processes
  • Partner with Marketing to maintain oversight of sales materials
  • Oversight of associate onboarding process execution
  • Responsible for all associating onboarding communications
  • Host live training sessions
  • Oversee execution of in person training offerings
  • Writes and submits BAU channel communications for review
  • Distributes communications once approved via existing channels
  • Uploads content into Shared sites
  • Uploads content into Pulse page

Travel required


Basic Qualifications
  • High School Diploma, GED, or Military Experience
  • At least 2 years of experience in training and development
  • At least 2 years of experience in communications

Preferred Qualifications
  • Bachelor's Degree
  • Understanding of the commercial card sales process
  • At least 1 year of training and development event execution

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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