Small Business Website Product Lead

McLean 1 (19050), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Small Business Website Product Lead

Obviously, we have a website. What's changing is that we want to run the website as a product. That is, we want to take an integrated view of success (e.g., bridging technology, business, and design disciplines) and take a strategic approach. And we're looking for someone like you to lead that effort.

The core objective would be driving accounts booked through increasing the application start rate and NPS. The key elements of that effort would include:

  • Comprehensively redesigning the website;
  • Revamping the website content to speak directly and compellingly to our target customers;
  • Upgrading the website technology to enable robust testing and to enable analytics that speed our pace of innovation; and,
  • Leading the analytics to identify the opportunities to improve.

Because of these objectives, we're looking for someone with a cross-disciplinary skill set--analytical enough to shape the work of business analysts, enough design and customer experience instinct to make sure customers get what they need from the site, and savvy enough on tech to make the right tradeoffs.

Finally, if you're looking for opportunities to ship to customers AND to drive business results directly, this role provides both in spades.

Basic Qualifications:

  • At least 3 years of experience working with cross-functional teams to deliver consumer experiences or products
  • Bachelor's Degree or military experience

Preferred Qualifications:

  • Experience building e-commerce or retail websites
  • Master's degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at

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