Site Reliability Engineer

Benjamin Franklin (18052), United States of America, Wilmington, Delaware

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Site Reliability Engineer

A successful Site Reliability Engineer (SRE) is responsible for the management and automation of production environments and applications including availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The SRE must also support, deploy, and provide enhancements to the application infrastructure and act as a successful partner within the DevOps community. The requirement to provide solutions used to support, architect, develop and promote the organizational functions of Capital One is paramount. Primary responsibilities include interactions with delivery and development teams and consultation on new infrastructure and application projects which are architected and instantiated in production. This will include infrastructure support and interaction with server, database, networking, cloud engineering, telecomm support and development teams to continue to grow the abilities and needs of Capital One.

This position is responsible for supporting, managing and implementing applications used to support various business units within Capital One. This position will function as the primary automation, application and infrastructure support for various applications. A successful candidate in this role will ensure that established customer service and system availability targets are met. This position will require fundamental understanding of several technologies involved in supporting the lifecycle of the applications in all facets. Automation is a key tenant to ensure that all manual processes are automated and all issues addressed and alerted on are actionable.

Continued responsibility to provide upper-level development support and interfacing with developers of various systems and applications. Responsible for deployment of applications or the automation of the deployment as well as the implementation of efficient cost effective application solutions. The SRE will analyze, design, implement, monitor, automate and document application solutions to help provide outstanding service to the businesses supported.

Responsibilities:

  • Provide primary ownership of application stability, automation and reliability
  • Monitor and maintain applications per agreed upon Service Level Objectives
  • Support and maintain configuration management for various applications and systems
  • Research and evaluate alternative solutions to complex issues in the most cost effective and time effective methods
  • Identify and resolve a broad range of problems that occur in production applications and systems
  • Serve as part of the architecture and development lifecycle implementing systems
  • Support the recovery and resiliency strategy and architecture for various applications and systems
  • Proactively support capacity planning and disaster recovery and resiliency aspects
  • Govern support processes, resiliency and automation principles for the larger organization
  • Understand supported businesses and effectively hold two-way dialogues and recommendations
  • Develop system administration standards and procedures to maintain consistent practices
  • Provide direction and guidance to other infrastructure and DevOps engineers
  • Work with business teams to identify complex requirements and their integration into existing and new technologies

Technologies/Environment:

This role will provide exposure in the following

  • Various programming and scripting languages. Such as Python, Powershell, Shell Scripting, Batch, Perl, Java, C++, etc.
  • Various automation languages/platforms. Such as: Chef, Puppet, Ansible, Perl, Python, UDeploy, AHP, etc.
  • Multiple application platforms; Such as, Tomcat, Websphere, Weblogic, JBOSS, Apache, NGINX, PHP, IIS, .NET, etc.
  • Virtualization and cloud technologies and infrastructure
  • System architecture and design
  • Various database and big data platforms; Such as MS SQL, Oracle, Hadoop, MySQL, etc.
  • Networking infrastructures and technologies. F5/Load Balancers, SDWAN, Routers/Switches, etc.
  • Various monitoring technologies and methods. Such as, Splunk, NewRelic, Atternity, Tealeaf, RiverBed(netflow), etc.
  • Various system platforms; such as UNIX, AIX, Linux, Windows, Docker, etc.
  • Security principles and architecture; Such as, CA, SSL, encryption, Identity Management, SOX, etc.

Basic Qualifications:

  • High school diploma, GED, equivalent certification or military experience.
  • At least 2 years of experience in Application Technical Support.
  • At least 2 years of experience in Network Support.
  • At least 2 years of experience in database and big data platforms
  • At least 1 year of experience in Software Development.

Preferred Qualifications:

  • ITIL Foundation Certification.
  • 1+ years of experience with Application such as Tomcat, Websphere, Weblogic, JBOSS, Apache, NGINX, PHP, IIS, or .NET,
  • 3+ years of experience in Network Support using technologies such as F5/Load Balancers, SDWAN, Routers/Switches
  • 1+ years of experience in Reporting and Analysis.
  • 1+ years of experience working in a Windows environment.
  • Banking industry experience is a plus.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or


Meet Some of Capital One's Employees

Ryan P.

Head Of Design

Ryan and his team of designers and developers work at The Shop, a combined technology workshop and retail hub, to create meaningful financial products and services.

Brennan C.

Director, Software Engineer

Brennan simplifies Capital One’s home loan payments with smart software solutions, making the customer experience as pleasant as possible and financial transactions easy to complete.


Back to top