Senior Risk Associate - Enterprise Consumer Payment Operations - Richmond, VA

    • Richmond, VA

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Risk Associate - Enterprise Consumer Payment Operations - Richmond, VA

Capital One's Enterprise Consumer Payment Operations (ECPO) Team is seeking an experienced, results-driven and influential Sr. Risk Associate to drive our Sustainably Well-Managed agenda and transform identified best practices into our Business-as-Usual (BAU). You will collaborate with our Risk and Compliance partners, ECPO Process Managers, and Sustainably Well-Managed Core Team to identify and remediate critical gaps across the following 10 key areas: Business Processes, Controls, Metrics, Monitoring & Reporting, Remediation, Automation, Full Coverage, Feedback, Management Routines and Culture & Mindset. As the Risk Champion for the ECPO team, you will assess risk exposure for all processes, ensuring effectiveness of controls to mitigate those risks, performing trend analysis of issues/events, and maintaining a state of audit-readiness.

Key Responsibilities:

  • Drive ECPO's Sustainably Well-Managed agenda, influencing the team to incorporate critical process improvements
  • Engage with Process Managers within ECPO to understand the end-to-end payment experience
  • Drive business success and improve customer experience through evaluation and establishment of critical SOX controls, NACHA guidelines and adherence Regs AB, E and Z
  • Assist and lead process improvements, validating operational business controls, maintaining process documentation and issue management
  • Ensure risk-related process documentation is in place and up-to-date for all of our payment channels, including, but not limited to: process flows, FMEAs, and Business Continuity Plans
  • Proactively mitigate risk and quickly escalate and socialize issues with impacted partners
  • Work across Payment Operations teams and the Process Manager community to share best practices


Basic Qualifications:
  • Bachelor's degree or military experience
  • At least 3 years of experience in Risk Management, Process Management or Project Management
  • At least 2 years of experience with Microsoft Office or Google Suite


Preferred Qualifications:
  • Master's degree
  • At least 5 years of experience in Risk Management, Process Management or Project Management
  • BPM, Lean Certification, PMP, Six Sigma or Agile certification
  • At least 2 years of experience with Confluence or Jira
  • At least 1 year of experience with PRIME system of record
  • At least 1 year of experience with banking industry regulations and requirements


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is a nationally recognized and high-tech business banking company, offering better customized consumer and commercial lending and deposit financial services.

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