Senior Manager, Strategy & Delivery Project Manager - Enterprise Payments & Treasury Ops

Locations: VA - Richmond, United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Manager, Strategy & Delivery Project Manager - Enterprise Payments & Treasury Ops

The Senior Manager on the Commercial Strategy & Delivery team partners with the supported business leads to develop the roadmap and manage the portfolio of work and the resources to deliver the Commercial Bank's most complex transformation initiatives. The S&D team is viewed as collaborative change advisors by the Commercial Bank's business and strategy leadership. We help them translate their strategic priorities into transformation programs then lead the delivery of those programs, leveraging industry-leading change management practices.

This role will engage our Wire and ACH Operations partners to design and deliver outcomes that enhance the services provided, improve internal and external client experience, mitigate risk and ensure operational excellence. In addition, this role will lead the delivery support resources partnering with the Payments Value Stream agile trains which are building and enhancing the Wire, Swift, ACH, and Disbursements platforms.


1. Transformation Leadership:

  • Partner with business leads to develop and oversee the delivery of high impact transformation initiatives or workstreams inclusive of definition, scoping, design, and delivery of outcomes and benefits.
  • Distill big picture intent into to tactical requirements and implementation plans.
  • Design and manage integrated and comprehensive delivery plans to deliver strategy, assess and address issues and risks, facilitate decisions, identify interdependencies, and convey status
  • Consult with business partners to understand complex problems and focus on bringing issues to resolution, influencing and escalating as necessary to meet timelines. Includes clarifying and defining transformation requirements / scope for cross-functional problems.
  • Collaborate cross-functionally with stakeholders and resources to provide thought partnership to effectively drive delivery of commitments
  • Conduct independent research and analysis to solve ambiguous client problems. Work with transformation teams to develop recommendations to clients (e.g., senior management and/or executives) enabling them to make key business decisions.
  • Lead change implications for both associates and customers
  • Manage cross-functional transformation teams with varying expertise, skill set and transformation goals.
  • Create over-arching roadmaps, communication and change management plans.
  • Provide oversite to Release Train Engineers (RTEs), scrum masters and delivery resources to ensure consistent E2E delivery
  • Address outside value chain / Release train planning needs and functional (Legal, Compliance, etc) stakeholder identification and alignment
  • Partner with product, design, ops and delivery teams to identify and resolve ambiguities and negotiate tradeoffs
  • Identify and resolve gaps in processes and delivery
  • Ultimately responsible for timely completion of all deliverables and initiative intent

2. Team Building:
  • Build working team relationships, internal to Commercial Transformation Services (CTS) and with business partners. Build credibility with decision makers at the VP level.
  • Develop team into Trusted Change Advisors for operations and product partners, technology teams and leadership.
  • Perpetuate the culture high performing agile teams

3. Expertise Development:
  • Build expertise in the Enterprise Payments and Treasury Operations space with specific focus in Wires and ACH, inclusive of operations, systems, product and sales
  • Participate in team meetings with business partners and confidently integrate with these same partners across the organization

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 10 years of experience leading teams for large scale and complex transformations (organizations $1B+ Revenue and 500+ employees)
  • At least 5 years of Corporate Strategy or Consulting experience
  • At least 2 years of experience leading transformation using Scaled Agile concepts and team structures
  • At least 2 years Financial services or banking industry experience

Preferred Qualifications:
  • Masters / MBA degree
  • Agile, Lean, or Six Sigma certification
  • Commercial Banking experience
  • Exceptional communication and collaboration skills
  • Excellent problem solving and influencing skills
  • Executive communications and presentations
  • Working understanding of design thinking
  • Change Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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