Senior Manager, Process Management

Plano Town Center (31064), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr Manager, Process Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Manager Process Management

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As Capital One is simplifying and streamlining all processes for the good of its customers, we are looking for leaders to help drive our Lean transformation. The primary responsibility of this role is to work with the operations teams across the organization to help drive adoption and sustainability of Lean principles. We are looking for a forward-thinking knowledge builder who can grow the Lean knowledge base in Capital One. Typically, this individual would be someone who has been successful in client-facing consultant roles and has experience in Lean methodologies. This person will be a part of the Process Excellence team.

Responsibilities:

  • Help drive lean transformation and design processes based on customer centric model which meets all regulatory, non-regulatory and business requirements, tracks the appropriate metrics required to measure process health, has adequate controls in place to manage risk
  • Understand customer needs and then identify and implement process improvements aligned with customer outcomes
  • Research best practices for process by understanding how we operate similar processes in other LOBs, how our peers operate as well as learning from other industries
  • Work closely with business partners to identify and maximize opportunities to use information and technology to improve service and/or business processes
  • Lead / support cross functional team (Command Center) in implementing process changes
  • Be the process excellence evangelist, evolve training and coaching plans for the organization
  • Oversee tasks and work products of any assigned junior associates
  • ​We are seeking industry-leading process improvement professionals who excel in a team environment and are experts in process improvement. This individual must demonstrate that they have improved company processes in the past. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic, agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

Basic Qualifications:

  • Bachelor’s degree or Military experience
  • At least 2 years of process management experience

Preferred Qualifications:

  • Sigma Lean Quality Certification, Business Process Management Certification, Lean Certification, or Six Sigma Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or [email protected]

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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