Senior HR Consultant - US Card

McLean 2 (19052), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior HR Consultant - US Card

US Card HR is hiring for a program/process manager to support key HR priorities within Mainstreet, Upmarket and Card Marketing. This critical team member will partner with multiple HRCs to deliver HR and talent programs, including:

Horizontal Support: US Card Talent & Performance Management

  • Partner with Talent and Performance Management Champions to design and execute the annual talent and performance calendar of activities
  • Develop walk-around decks, communications, and training materials to be used in preparing managers and associates; may include facilitator or "train the trainer" sessions
  • Facilitate sessions and/or provide notes as needed
  • Prepare consolidated summaries for business leaders to describe outcomes of talent conversations
  • Complete promotion and compensation changes in Workday
  • Provide feedback to Card HR Chief of Staff team and Enterprise Performance Management team to help drive continuous improvement of these programs


Horizontal Support: All-Associate Survey
  • Partner with Communications lead to drive awareness and participation in quarterly surveys
  • Download and scrub comments for inclusion in summary materials
  • Prepare summary materials (deck and/or excel) for business leaders
  • Partner with HRC and business leads to develop insights and translate the results into action items


Horizontal Support: Reporting/analysis support to HRCs for client groups
  • Establish SME with HR data systems - Workday, Panorama, Kaleidoscope, etc.
  • Complete reporting as a part of key Talent Management/Performance Management/Survey processes
  • Provide data and reporting as needed for other requests, i.e. headcount tracking, spot bonus, spans and layers, etc on a regular and ad hoc basis
  • Assist with identification and selection of associates for development opportunities, training, etc


Horizontal Support: Drive projects for clients/HRCs as negotiated; examples include:
  • Partner with HRC and leaders to deliver on client group Diversity plans
  • Implement programs and activities to support people leader development
  • Broad scale talent planning such as organizational changes, org design planning,, etc.
  • Master Finance Tracking to align headcount forecast and actuals
  • Supporting local team recognition programs


Partner with HR Lead and HRCs to ensure a well-managed team
  • Facilitate weekly team meetings and partner meetings:
    • Gather agenda topics from the HR Lead, HRCs, Partners
    • Distribute agenda and materials
    • Facilitate weekly team and partner meetings
    • Provide updates on key topics to ensure consistent awareness and alignment
  • Design and maintain HR calendar of activities and deliverables for clients and HRCs
    • Create the right communications channels and routines to support HRCs delivering against this calendar
    • Manage the process and timeline in order to deliver against this calendar
  • Manage project workstreams and/or small-scale projects in support of team goals or business needs


Ensure alignment with other HRC teams in US Card
  • Attend weekly horizontal meetings
  • Partner with US Card Analytics team on dashboards and reporting
  • Serve as point of contact with Chief of staff and Enterprise HR teams as needed for HR processes impacting our clients


Key Competencies for Success
  • Strong organizational skills and follow-through
  • Meticulous attention to detail
  • Excellent written and verbal communication skills
  • Clear and proactive stakeholder management
  • Foundational process and project management skills
  • Ability to 'dive deep' and build subject matter expertise in key HR programs and processes


Basic Qualifications:
  • High School Diploma, GED, or Military Experience
  • At least 1 year of experience in Human Resources
  • At least 1 years of experience in Project or Process Management


Preferred Qualifications:
  • Professional Human Resources Certification
  • At least 3 years of experience in Human Resources
  • At least 3 years of experience in Project or Process Management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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