Senior Fraud Intake Representative

Knolls 3 (12038), United States of America, Glen Allen, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Fraud Intake Representative

Responsible for moderately complex research and analysis of account activity to assess levels of risk. Takes appropriate corrective action through customer contact to verify legitimate usage. Provides review and analysis of risky or exception conditions. The goal is to help our customers be protected from fraudulent activities on their account.

Responsibilities:
• Investigates account activity to identify fraud
• Verify account activity and customer identity
• Properly track and store claim information
• Take necessary steps to resolve discrepancies and close claim in the system
Responsible for moderately complex research and analysis of account activity to assess levels of risk. Takes appropriate corrective action through customer contact to verify legitimate usage. Provides review and analysis of risky or exception conditions. The goal is to help our customers be protected from fraudulent activities on their account.

Responsibilities:
• Investigates account activity to identify fraud
• Verify account activity and customer identity
• Properly track and store claim information
• Take necessary steps to resolve discrepancies and close claim in the system

Basic Qualifications:
• High School Diploma, GED or Equivalent Certification

Preferred Qualifications:
• 3 years of customer service experience
• 2 years of Fraud experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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