Senior Director - Network Operations

7900 Westpark Drive (12131), United States of America, Tysons, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Director - Network Operations

Sr. Director - Network Operations

We are actively seeking highly creative and intellectually curious Technology Professionals with deep technical expertise in networking and network security to join our team! This is an opportunity to build/lead a high-performance team responsible for strategy/roadmap development; design/build/maintain a complex, large scale network/network security environment; hone the performance of the environment; and foster the use of expert level troubleshooting skills by the team. Our network and network security environments play a major role in protecting our company, so ensuring optimal performance of the environment is critical. You will collaborate and innovate with smart and passionate people within Capital One to push the envelope (when necessary) to deliver results that have a direct impact on the company's bottom line, and will manage a team of dynamic and talented networking/network security professionals who want to learn from your experience and skills.

Working alongside the Sr Director of Network Engineering, this role is responsible for defining and enforcing the Capital One Network standards to be applied across the whole of the Capital One organization.

- The post holder will ensure that processes related to the implementation and support of "The Network" is done in accordance with industry and NHS best practice. They will facilitate discussions with colleagues and suppliers as to how best practice might be adopted in the management of "The Network"

- The post holder will ensure that the processes are documented, and that these

processes are managed to effectively deliver the required network

performance and availability

- The post holder will work with other Capital One Technology leaders and

technical staff to develop solid approaches to joined up working across those teams

Functional Responsibilities:

Operational

- Ensure that all networking implementations that we support are secure;

reliable; cost effective and fit for purpose

- Develop and maintain a documented road map for the networking products

that we support; ensuring that these plans are understood and followed by

members of the team

- Liaise with other IT Service managers in a highly technical and sensitive

environment to gain buy in for proposed architectures and technology

investments

- Work closely with suppliers, and 3rd parties to ensure IT industry best practice

is followed to deliver solutions efficiently and effectively

- Working with design team resources to ensure that specific solution designs

meet the requirements and best practice developed and applied by this role

Financial and Physical Resources

- Contribute to the business cases for technology investments

- Develop and maintain processes for tracking of maintenance & support

contracts; product licensing and budgetary expectations for the following

financial year's network investment

- Responsible for reporting on consumption of 3rd party support credits and

likely annual shortfall

- Provide advice and prepare strategic reports and briefings for heads of

service; associate directors and stakeholders with respect to network issues

or developments

- Ensure value for money is delivered from the allocated budgets

Staff Management

- Manage network team staff to ensure coverage for in-hours and out-of-hours

support is maintained

- Actively participate in incident calls and bridges to ensure quick service restoration

and effective root cause analysis, remediation and communication.

- Develop a formal "minimum spec" for staff training and ensure that all team

staff members achieve this level. All staff must also maintain any network

accreditation \ certification

- Work with other team managers to develop mutual understanding of each

area and develop methods of cooperation and support to achieve our stated

corporate objectives

- Responsible for staff management matters, which will include responsibility for

supporting appraisals, development of staff, recruitment and where necessary

processes such as grievance and disciplinary matters

- Responsible for an individual's development on the job and management of

their job performance. Work in conjunction with line managers and other job

managers to assess and manage confidential information about an

individual's performance and capability development

- Responsible for ensuring that all staff maintain their obligations to mandatory

(corporate) training. Maintain a live report on all team skills and training

obligations and completion

Information Management.

- The post holder will need to ensure that they are kept informed by their team

staff on operational matters and develop a team communications process in

order that staff can operate independently. The process will inform staff when

to escalate and to whom

- Maintain a proactive approach to after-incident reporting so that information of

this type can easily and readily be fed in to service management reports and \

or problem management reviews

- Keep proactive data management and analysis to ensure anomaly detection and proactive prediction of potential issues and hot spots

Excellent written, oral and interpersonal communications skills to:
- discuss complex technical issues with technicians, engineers, and vendors
- assemble and clearly present technical information in a business-like manner to non-technical personnel
- lead and facilitate communications with people in immediate department, other departments, and external third parties
- inform and influence senior leaders and peers

This position is an operational role. As such, periodic late night work and participation in a management on-call rotation will be required. At times the late night work may come with minimal advance notice.

Basic Qualifications:
- Bachelor's degree or military experience
- At least 7 years' professional experience in a technical leadership role supporting an enterprise network infrastructure that is geographically distributed

Preferred Qualifications:
- Master's degree in Information Technology or Information Security
- 10+ years' professional experience in a technical leadership role supporting an enterprise network infrastructure that is geographically distributed
- 2+ years' experience Cloud-based distributed denial of service DDoS mitigation

- 5+ years' experience in vendor/carrier contract negotiations

- Strong understanding of networking (telecom, route/switch, DNS, etc) and implications of cloud (AWS)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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