Senior Business Manager - Servicing

Plano 5 (31065), United States of America, Plano, Texas

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Business Manager - Servicing

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This role resides in our Internal Services Experience Command Center, responsible for optimizing our collection contact strategy. This person will act in a general manager/project lead like role, working with cross functional teams across the organization to troubleshoot customer problems, develop and execute an exciting testing agenda, find and share operational insights and drive outstanding business outcomes.

A successful candidate will bring 5 or more years of experience in a business side, highly analytical role, with the demonstrated ability to use data so solve business issues, work across teams to present strategic solutions and drive positive change. A closely matched background to this role would include an understanding of the principles of data science and consumer credit lending dynamics. A Master's degree in a quantitative area, or an MBA would be considered a plus. Hands on SQL, Python and R skills are desired.

Specific responsibilities include, but are not limited to:

  • Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
  • Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
  • Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
  • Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
  • Credit Risk: Drive step-change improvement in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
  • Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
  • Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
  • Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
  • Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
  • Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
  • Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus


Basic Qualifications:
  • Bachelor's Degree in Business, Math, Economics, Finance, Statistics, Science, or Engineering
  • At least 4 years of experience in business analysis role
  • At least 3 years of project management experience
  • At least 3 years of SQL


Preferred Qualifications:
  • Master's Degree or MBA
  • 3 or more years of SQL, Python, or R
  • 5 or more years of experience in business analysis in a corporate setting
  • 3 or more years of experience in consulting
  • 2 or more years of people management


Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.


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