Senior Business Director – Bank Fraud

McLean 1 (19050), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Business Director – Bank Fraud

Company & Department Overview:

Consistently named one of the 100 Best Places to Work by Fortune, Working Mother, and the Human Rights Campaign Foundation, Capital One is leading the way in redefining financial services. This is an exciting time to join our team. Capital One is poised for breakout growth in the coming years. We're making significant investments in customer insights, technology, physical presence and product enhancements with a renewed emphasis on establishing lifelong customer relationships across a broad range of financial products.

Within Capital One Retail Bank, Bank Fraud team plays a key and strategic role in the organization. This team has the responsibility of managing strategic fraud risk across different Bank products and channels. The team manages risk for Consumer, Small Business and Commercial business. Along with management of Fraud losses, the team drives various product and policy decisions and works very closely with cutting edge technology teams in building solutions that manage risk in an increasingly digital world. Many of these designs are industry trend setting and developed as truly industry leading solutions that strives to deliver an exceptional customer experience while balancing the risk appropriately.

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The Role:

We are looking for a motivated and strategic Senior Director to join us at our Richmond , VA location or at corporate headquarters in McLean, VA.

As Senior Director, you will lead third party fraud risk team to deliver the business critical objectives outlined above. You will also be responsible in creating the authentication strategy for Capital One Bank. You will be responsible for managing the loss line and evaluate new products and strategies for potential risks.

In this role, you will regularly engage with the SVP+ population, across all major product and functional areas, to create effective risk mitigation solutions. You will lead a team of 15+ business and data analysts and influence many strategic partners in pursuit of your objectives. Given the importance of fraud risk management to the company, this role is high-profile with opportunity for significant impact and growth.

Our ideal candidate will:

  • Be a knowledge leader and intellectually curious

o Use your prior fraud risk experience and creative problem-solving to craft an industry leading fraud program

o Live, eat and breathe fraud by staying abreast of new fraud methods and tools for combatting fraud

  • Operate as a P&L lead for managing fraud losses

o Be seen as a strategic thought partner, effectively communicating with senior leaders

o Have a strong bias for action / a drive to get things done

o Be an effective storyteller who seeks out new approaches for delivering on business objectives

  • Lead others effectively

o Collaborate across the enterprise, building relationships with key stakeholders and fraud managers

o Be seen as a people leader, investing and growing talent

  • Have an extensive background in fraud risk management for a financial services, payments or fintech company

Basic Qualifications:

  • Bachelor's Degree
  • At least 10 years work experience in fraud for a financial services, payments or fintech company
  • At least 5 years leading a team

Preferred Qualifications:

  • MBA
  • Experience from leading Fintech or Financial Institutions in leading Fraud and risk area

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at


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