Senior Associate, Product Manager - Small Business Bank Financial Product CX

800 Delaware Avenue (18056), United States of America, Wilmington, Delaware

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Associate, Product Manager - Small Business Bank Financial Product CX

In this role you will:

  • Lead a cross-functional team to translate customer needs and technology directions into new or enhanced features for Small Business Bank online servicing.
  • Contribute to the strategy and roadmap for one or more key product initiatives.
  • Collaborate with design, engineering, and business leads to bring the product vision to life, delivering features in a lean, iterative, and nimble way.
  • Write detailed user stories, identify edge cases, and with engineering team to roll out features in an agile, continuous deployment environment.
  • Own your backlog, continuously prioritizing team activities based on business goals, user needs, and timeline. You will identify the highest impact work, prioritize that work, and deliver improvements in a reliable way.
  • Collaborate with the agile team on a daily basis, clarifying details and answering questions about direction and strategy.
  • Facilitate Backlog Refinement sessions.
  • Hone in on the current customer experiences and discover product opportunities to enhance our position in the market.
  • Present project updates and key results to executive leadership and project stakeholders.
  • Provide motivation and direction to create a positive work environment.

What we are looking for:

  • Strong analytical and problem-solving mindset and ability to use data to drive decision-making.
  • Strategic thinking and the ability to effectively identify new opportunities but also question existing assumptions.
  • Grounding in human centered design with a natural empathy for small business bank customers.
  • Strong communication and influencing skills
  • Highly self-motivated, self-starter that is adept at taking initiative.

Basic Qualifications:

  • Bachelor's Degree or military experience
  • At least 1 year of digital product management experience
  • At least 1 year of Agile product management experience

Preferred Qualifications:

  • 2+ years of experience in building online products
  • 2+ years of experience as a Product Manager in an Agile development process

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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