Senior Associate, Email Process Manager – Digital Messaging

77 West Wacker Dr (35012), United States of America, Chicago, Illinois

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Associate, Email Process Manager – Digital Messaging

This is what it takes to join the team:

  • A background in digital technologies with an understanding for email products and interfaces.
  • Passion for delivering meaningful messages and experiences in a digital world.
  • Experience in IT development environments with strong knowledge of agile processes.
  • Strong verbal and written communication skills, ability to tailor messages to multiple audiences at different levels.
  • Ability to lead multiple projects, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams.
  • Strong analytical skills, ability to solve problems quickly, assess opportunities and implement changes to enhance experience.

This is what you'll do:

  • Manage the implementation of new messages, including email, SMS and intercepts, from initial concepts through delivery.
  • Work with LOB partners to finalize intent and obtain necessary process approvals, in addition to coordinating the testing and validation of E2E processes needed to send messages.
  • Ensure all aspects of risk, compliance, and process controls are well-managed and followed.
  • Support multiple teams and Lines of Business and projects of various sizes.
  • Act as the lead for new projects, while engaging and supporting our team to ensure the best solution is developed for each message.
  • Develop and deliver new messages, including configuration, HTML coding, testing, contribution and launch activities.
  • Provide clear and concise communication with project team and mid-level management.

Basic Qualifications:

  • Bachelor's Degree or military experience
  • 2 years of experience in Project, Process or Product management
  • 2 years of experience with HTML, JSP and design tools, e.g. Sketch, Adobe Photoshop, Adobe Illustrator
  • 2 years of experience building email campaigns, A/B testing and analyzing campaign performance
  • 2 years of experience working within an agile environment and with tech teams

Preferred Qualifications:

  • Master's degree in Business, Marketing, Computer Science or Engineering
  • Business Process Management or Lean/Six Sigma Certified
  • 2+ years of experience in Project, Process or Product management
  • 2+ years of experience with HTML, JSP, XSL and design tools, e.g. Sketch, Adobe Photoshop, Adobe Illustrator
  • 2+ years of experience building email campaigns, A/B testing and analyzing campaign performance
  • 2+ years of experience working within an agile environment and with tech teams

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at


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