Senior Associate, Card Risk Process Management & Analytics

West Creek 8 (12080), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Associate, Card Risk Process Management & Analytics

We are in the early stages of a digital transformation as we build the future of process and monitoring analytics across US Card. As such, we are seeking to add talented team members to support US Card Risks most critical initiatives.

The Role:

Card Risk is seeking to add a high performing member with skills performing analysis across broad domain. Our successful candidate will be asked to sift through data and insights to allow our company to make the best decision possible. You may be asked to use your skills to identify areas where performance and processes can be improved, while offering suggestions on how strategies to fulfill might need to change to stay competitive.

Besides performing analytics, the team member may be tasked with developing executive level reporting which highlights performance and presents actionable direction for improving key process performance. You will have the opportunity to take part in conversations with internal and external partners (e.g., risk managers, compliance and credit policy advisors, business teams etc.), dive deep into processes to understand performance, connect the dots across processes and drive improvement through your insights.


  • Utilize technology to allow us to hone insights
  • Analyze data and key process indicators to identify trends/opportunities for improvement
  • Synthesize data from disparate sources looking for connection and/or causality
  • Present findings in such a way that others can drive actionable changes

Basic Qualifications:

  • High School Diploma, GED or equivalent certification
  • At least 1 years of scripting experience (Python, Perl, Shell, SQL)
  • At least 1 years Process Management experience OR at least 2 years of Project Management experience

Preferred Qualifications:

  • Bachelor's Degree
  • Risk Certification (CRCM, CAMS, CIPP, ABA Risk Management Certification)
  • 2+ years of experience in Lean, Agile, Six Sigma, or SLQ2CQ
  • 1+ years experience with Business Intelligence I reporting tools (Tableau or Business Objects)
  • 1+ year of experience in Risk Management
  • 1+ years of experience developing presentations or training materials

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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