Scrum Master, Principal Associate

77 West Wacker Dr (35012), United States of America, Chicago, Illinois

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Scrum Master, Principal Associate

As a Scrum Master your key responsibilities will include:

Service to the Team

  • Coaching the team in self-organization and cross-functionality
  • Removing impediments to the team's progress to its sprint commitments
  • Facilitating scrum ceremonies including sprint planning, retrospectives, and daily stand-ups
  • Enacting change & continuous improvement to increase the productivity of the team and quality of deliverables
  • Coaching the team in organizational environments in which scrum is not yet fully adopted and understood
  • Ensure team execution and delivery to committed sprint work
  • Protect team from over-commitment

Service to the Product Owner

  • Finding techniques for effective Product Backlog management
  • Creates forum for communicating vision, goals, and Product Backlog items to the team
  • Teaching the team to create clear and concise Backlog items
  • Understanding long-term product planning

Service to the Organization

  • Leading and coaching the organization in its scrum adoption
  • Planning scrum implementations within the organization
  • Helping associates and stakeholders understand and enact scrum in their lines of business
  • Identify, manage, help mitigate project issues and risks
  • Working with other Scrum Masters to increase the effectiveness of the application of scrum in the organization
  • Compliance with Capital One policies for project delivery

A successful Scrum Master will:

  • Collaborate and partner within and beyond one's team; builds productive relationships with others
  • Communicate effectively across diverse audiences within and outside of the Sprint Team (Stakeholders, Executives). Motivate and model open communication to help surface issues for faster resolution
  • Be able to remove obstacles for the team or to direct obstacles to appropriate owners for quick resolution
  • Provide perspective to the team and keeps team focused on critical deliverables and tasks
  • Possess the ability to work with and influence wide range of stakeholders across roles and levels (business, compliance, Legal, IT, etc.)

Basic Qualifications:

  • Bachelor's Degree or Military experience
  • At least 2 years of experience as a Scrum Master on technology projects
  • At least 2 years of experience with Agile practices
  • At least 5 years in technology delivery
  • Certified Scrum Master or Certified Scrum Professional
  • Exceptional communication and collaboration skills
  • Excellent problem solving and influencing skills

Preferred Qualifications:

  • Masters / MBA degree
  • 3 years of Scrum Master experience on technology projects
  • 6+ years experience in technology delivery
  • 1+ years people management experience
  • 1+ years experience in software development or technical experience
  • PMP, Lean, Agile or Six Sigma certification

Capital One will not consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at


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