Root Cause Analyst

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Root Cause Analyst

To be successful in this role you should demonstrate the ability to manage problems through a structured methodology/framework such as PDCA or DMAIC alongside the utilisation of root cause problem solving tools.

Working closely with process owners and managers across the business in understanding, analysing and identifying the root cause of problems alongside working collaboratively to remediate issues and communicate back improvements.

You should be dedicated to Operational Excellence, and thinking and working in a lean way.

Responsibilities

  • Management of opportunities ranging from the identification of root causes through to implementation of containment and cure activity with colleagues from across the business
  • Supporting key stakeholders/process owners to track and assess the results of improvement activity to ensure the desired outcome was achieved
  • Contribute to the development of the problem-solving toolkit to be utilised by Capital One
  • Management of opportunities, back log and tracking of results
  • Training and coaching of associates on methodology and tools, supporting them in the solving of their problems


Skills

Essential
  • Graduate calibre with proven and demonstrable experience in lean/six sigma, problem solving and process improvement
  • Demonstrable problem solving skills
  • Ability to analyse, interpret and make recommendations from data
  • Customer centric thinking to ensure issues and solutions make improvements both for our associates and customers
  • Strong Stakeholder Management that works effectively across functions and departments
  • Excellent workshop facilitation skills to map processes and identify potential root causes
  • Ability to engage and communicate effectively at all levels of the organization (front line to VP)
  • Deliver improvements and tracking of improvements


Desirable
  • Previous experience of operating within Financial Services
  • Working within a highly-regulated environment
  • Knowledge of Risk Management
  • Lean/Six Sigma qualification


Capital One is committed to diversity in the workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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