Product Operations Associate, Capital One Labs

Clarendon Center (12089), United States of America, Arlington, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Product Operations Associate, Capital One Labs

You’re an experienced Agilist or Agile Operations guru with a passion for building organizational capabilities, moving quickly, and working with emerging technologies and processes. You love isolating problems and working with a variety of people in different parts of an organization to solve them. You don’t mind getting your hands dirty. You have experience with design thinking, lean start-up, scrum, and other agile methodologies. You love the fast-paced environment of a start-up, but also enjoy working with larger organizations to scale products that have achieved product-market fit. You get bored when you work on the same thing day in and day out and want to change the banking industry for good.


The Strategy and Operations Team is a hub for all things Labs – we know what’s happening when, who is involved, and why. We look beyond today to bring new ideas, products, and processes to Capital One that will elevate our customers, each other, Labs, Capital One, and the entire financial industry. We’re the ultimate problem solvers because we solve for both the short term need and identify patterns to optimize for the long term. This is hard work, and while it’s not always glamorous, it’s incredibly rewarding because we get to touch just about everything in Labs. To learn more, follow us on Twitter @capitalonelabs.




The Product Operations team is responsible for enabling the Labs to deliver concepts and products to market at warp speed. Some days, that may mean coaching our teams to utilize lean start-up best practices or helping to navigate the risk and regulatory frameworks, others, it might mean strategizing about tech deployments or coordinating resources. Along the way, you’ll translate the work you do into reusable building blocks that emphasize excellence, speed to market, and rapid testing and learning cycles.

Every day, you’ll come in and ask yourself, “What am I doing today that’s helping the Labs to work smarter and faster?”

Answering that question will require more than just being quick on your feet. It will also require knowing how to help Labs plug in with broader enterprise practices and approaches, and coordinating conversations across business and organizational lines. You’ll regularly interface with product managers, designers, engineers, data scientists, senior leaders, and risk & regulatory groups to help monitor product progress and health, and drive towards outcomes.


How you operate:

  • Collaborator with strong partnering skills
  • Structured thinker who help can bring order to chaos in ways that advance the strategy and execution of the Labs
  • Not afraid to drive execution on priorities, and works with a sense of urgency
  • Achievement oriented and seeks high levels of activity, fast-paced environment

Your background may include:

  • Agile Software Delivery
  • Operations Analysis & Management
  • Product Management & Development
  • Program Management
  • Scrum Master / Delivery Management
  • Knowledge Management
  • Technical fluency
  • Experience with a tech group or startup environment
  • Ability to thrive in an entrepreneurial environment
  • Previous experience in a role that required thought collaboration, influencing, and trust building among peers and employees
  • Demonstrated passion for digital products/emerging technology and how they will impact the consumer experience

Basic Qualifications:

  • Bachelor's degree or military experience
  • 3 + years of experience with product, program, project, or operations analysis
  • 3+ years management in an agile environment

Preferred Qualifications

  • MBA or Master’s degree
  • At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or [email protected]

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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