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Capital One

Product Manager - Payments

Richmond, VA

West Creek 1 (12071), United States of America, Richmond, Virginia

Product Manager - Payments

Making a payment towards your credit card is one of the most fundamental yet critical interactions we have with our customers. Given the impact of payment decisions on a customer's financial health - and the emotions inherently tied to this behavior - there is ripe opportunity to enhance our underlying technology for the sake of radically improving our customer experience.

As a Product Manager on the Inbound Payments team, you will be accountable for creating and delivering upon a strategic agenda for a core Payments' product that drives meaningful progress for our customers and our business. In this capacity, you will set a product vision, establish key performance indicators, develop a technology roadmap, and work with cross-functional teams (design, analytics, technology, operations, risk, etc.) to deliver well-managed and sustainable features that bring that vision to life.

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Specific responsibilities include, but are not limited to:
  • Communicates the Payments Roadmap and Vision to the technology team
  • Acts as the voice of the business and customer for the tea
  • Incorporates design thinking and analytics to inform product design
  • Ensures a healthy backlog by regularly grooming intent with the team
  • Prioritizes the Product Backlog to maximize on business and customer outcomes
  • Defines acceptance criteria for work and accepts user stories
  • Collaborates across teams and the Product Owner community
  • Supports team with escalation and resolution of impediments
  • Works directly with team and plays a key role in key Agile and SAFe ceremonies


Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 3 years of experience in digital product management


Preferred Qualifications:
  • MBA or Master's degree
  • 3+ years of experience translating business strategy and analysis into consumer facing digital products
  • 3+ years of experience in Agile product management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job ID: capital-R101816
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Founder led

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