Product Manager - Machine Learning - RPA Automation

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Product Manager - Machine Learning - RPA Automation

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is helping our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Product – Machine Learning/ RPA for Automation

We are looking for a Product Manager who will be accountable for leading product strategy, management and optimization of our Robotics Process Automation (RPA) and Machine Learning (ML) solutions that focus on improving the associate experience by reducing manual labor tasks. As a product manager at Capital One, you will employ a customer-centric approach and lead a cross-discipline (product-tech-business) team through the design, development, and QA aspects of multiple agile RPA projects. He/she will demonstrate success by using quantitative and qualitative measurement methods to direct, evaluate and monitor the progress of product/ project deliveries.

The successful candidate will be knowledgeable of RPA, Machine Learning and market trends for automation, product and technology best practices and design thinking methodologies to inform the direction and longevity of the Commercial Machine Learning Automation product roadmap. The candidate should be imaginative, collaborative, and truly excited about using innovative technologies to improve the way our associates use and interact with data and systems.

You will have the rare opportunity to lead a highly visible product for the Commercial Bank and partner with all of our lines of business. The ideal candidate is resourceful, analytical, self-motivating and has great attention to detail. The candidate will be responsible for communicating within the cross-functional team and on behalf of the team to stakeholders and executives.

Duties and Responsibilities:

  • Contribute to the overall strategy and goal development for Machine Learning/ RPA automation product
  • Educate lines of business on value afforded by automation and assist with intake process of new use cases
  • Groom, maintain and prioritize backlog of applicable use cases
  • Create product roadmap to support goals, sequence of 'bots'/ 'builds' and recommend go-live plan
  • Evaluate total automation opportunities across the Commercial Bank
  • Assist in release planning activities including use case/ feature prioritization, and creating epics/ user stories in JIRA
  • Aid in UAT and deployment efforts with tech/dev resources in agile pod environment
  • Manage inter-team and technology dependencies to mitigate project and product risks
  • Manage vendor relationship(s) and identify new vendor opportunities that grow the product or associate adoption
  • Prepare materials for tech/dev, LOB and stakeholder meetings, including but not limited to measurements against KPIs, status updates, and PowerPoint presentations
  • Collaborate with internal partners. You will be exceptional at developing and nurturing relationships with key internal stakeholders in support of Capital One's lines of business.
  • Keep informed of latest machine learning/ RPA automation innovations and best practices

The ideal candidate will possess:

  • Ability to work independently with directional guidance from leadership
  • An ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
  • Experience with agile product management
  • Excellent presentation skills, comfortable presenting to senior leadership
  • Able to sell the value proposition of machine learning/ RPA automation to all Commercial LOBs
  • Strong attention to detail, combined with ability to see and explain the big picture
  • Ability to deal with ambiguity, change, and shifting priorities
  • Ability to manage and prioritize multiple projects simultaneously
  • Ability to deliver intent independently and own end-to-end process from intent creation to delivery
  • High level understanding of machine learning/ RPA automation capabilities
  • Good understanding of various underlying technologies used in RPA such as Artificial Intelligence, Cognitive Computing, Machine Learning, Pattern Matching, Analytics etc
  • Experience in evaluating various technology products and developing expertise in underlying technology and architecture
  • Experience in BPM and OCR / Extraction engines is desirable
  • Certification or training in PMP, PMI-ACP, Scaled Agile Framework (SAFe), Lean Software Development, Scrum and/or Six Sigma
  • Microsoft Office, 365, SharePoint & PowerPoint 'guru'

Basic Qualifications:

  • Bachelor's Degree or military experience
  • At least 3 years in Digital Product Management
  • At least 1 year Agile product management experience
  • At least 1 year project management or program management experience

Preferred Qualifications:

  • Bachelor's Degree in an analytical discipline or military experience
  • 1+ years experience in design thinking methodologies
  • 1+ years experience in implementing machine learning or RPA automation solutions in an IT governed environment is desirable
  • 1+ years experience with one or more Agile management tools including VersionOne, Jira, or Rally

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at


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