Product Manager, Auto Finance Servicing
Plano 6 (31066), United States of America, Plano, Texas
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Product Manager, Auto Finance Servicing
Who we are:
Money is the central enabler for daily life – so why has the way we interact with our money remained relatively static?
While other industries have undergone major transformation, dramatic change in the financial services industry is decades overdue. Capital One is on a journey to bring ingenuity, simplicity, and humanity back to banking. Money is never just digits on a screen to us – it's someone's groceries, first car, new home, or plane tickets home for the holidays. We measure our success by our customer's success.
Our quest to change the industry shows up across our business, and we're making real time improvements that positively shape our customer's financial health. As a company, it's not enough to just look at what we can do now, but also, what we can do in the future. Entrepreneurship and innovation are deeply ingrained in the DNA of our company – stemming from our founder, CEO, and Chairman of the Board – Richard Fairbanks. We have a startup culture with the financial backing of a Fortune 200 company. Our team in Plano, TX is a cross-functional team of product managers, designers, data scientists, and full stack developers committed to transforming the Auto Finance and Home Loans industry.
What you will do:
Our Product Managers play a critical role in achieving transformation. They lead teams of designers, engineers, data scientists and analysts to define product strategy and develop, launch, and enhance products and services that drive our business forward.
Capital One Auto Finance – Loan Servicing
As a product leader you will:
- Relentlessly push to understand customer needs and ensures customer is considered in prioritization and trade-off discussions
- Set product vision and lead road mapping, goal setting, story writing, project execution, A/B testing, and product roll-out strategy
- Identify unmet needs and disruption opportunities and guide interdisciplinary teams to deliver innovative products to market.
- Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, and then scale to drive vertical and horizontal economics
- Define learning agenda and key performance indicators (KPIs) to measure success/failure
- Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making
- Leads a team through rigorous process of test and learn with focus on identifying and developing a minimum viable product (MVP)
- Prioritize, negotiate and remove blockers to orchestrate successful launch or optimization cycle
- Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams
- Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps
- Bachelor's Degree or military experience
- At least 3 years of experience in digital product management
- Bachelor's Degree in Computer Science or Engineering
- MBA or Master's degree
- 3-5 years of experience translating business strategy and analysis into consumer facing digital products
- 2-4 years of experience in Agile product management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at
Meet Some of Capital One's Employees
Head Of Design
Ryan and his team of designers and developers work at The Shop, a combined technology workshop and retail hub, to create meaningful financial products and services.
Back to top