Product Manager, Associate Facing Tools & Servicing

114 5th Ave (22114), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Product Manager, Associate Facing Tools & Servicing

Job Description

At Capital One, we believe great products begin with a deep understanding of our customers. When we started just 25 years ago we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.

In the Consumer Bank, we've combined that human-centered design with our heritage of data-driven decision-making to design, build and test our way to truly enabling financial experiences. We've challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.

Do you want to join the digital revolution of banking? Are you excited by fast-paced environments building incredibly high-touch products? Do you thrive off tight integrations with your dev team? Then we want you! As a Senior Associate focusing on Consumer Bank Account Management & Servicing products, you'll be joining a passionate team of product managers, engineers, analysts and designers working to redefine how millions of customers interact with their bank, solve complex problems with data, and revel in making significant impacts in an ever-evolving competitive landscape.

On any given day in the Bank you'll be:

  • Conducting user research across all 4 of our major servicing channels
  • Impacting the lives of thousands of associates and customers on a daily basis
  • Collaborating with multiple stakeholders including engineering, branch ops, call center ops, fraud and design to build amazing experience for our associates and our customers.
  • Leading scrum ceremonies with your team, planning next steps and reflecting on progress.
  • Generating and socializing your team's roadmap with stakeholders.
  • Ideating on digital solutions to our customer, business and technology needs.

Here is what you will bring to the table:
  • Ruthless prioritization. You know how to say no, make the right calls, and the data you need to do so.
  • Agile experience. You've run sprint teams and have the technical chops to write stories, communicate vision to your sprint team and support them every step of the way.
  • Grit. You have the patience and persistence to be a change agent in the org. Big undefined problems don't frighten you.
  • Wrangling skills. You foster open communication between your team and others to arrive at the best solution
  • Delivery focus. You have an inclination toward failing small and learning fast.

Here is what we will bring to the table:
  • Competitive salary (including a robust 401(k) plan)
  • Excellent medical and dental insurance (and other health benefits)
  • Superstar product, design, data and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path]
  • Top class engineering teams that you will lead and build product with
  • Continuous learning budget
  • Highly supportive and "bought in" leadership environment

Basic Qualifications:
  • At least 1 year of experience working with cross-functional teams to deliver consumer experiences and/or core product platforms that power those experiences
  • At least 1 year of digital industry experience for consumers
  • Bachelor's Degree or military experience

Preferred Qualifications:
  • At least 2 years of experience with web and client-side mobile platforms
  • At least 1 year of experience as a Product Owner in an Agile development process

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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