Process Manager, Scrum Master (Principal Associate)

West Creek 8 (12080), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Process Manager, Scrum Master (Principal Associate)

The Team:

Within the Spark Small Business Credit Card Team, we are Small Business Proud! Our team works with Small Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. Through a consultative approach, we are able to help Small Business Owners optimize the rewards and benefits they receive from their Spark Business Card.

We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small business. To do this we must be accessible, we must be as dynamic and adaptive as their lifestyle is, and we must be present in the lives of these customers. So we have committed to building field-based regional teams that engage small businesses in their own communities and on their terms.

The Role:

This Process Manager, Scrum Master (Principal Associate) will support two recently formed non-TECH agile pods. In the Scrum Master role, you'll serve as the servant leader for your team(s) by ensuring clear communication and organization of all team objectives. The SM will drive the scrum process focused on delivery and driving continuous improvement of the team, along with maintaining product backlog and release plan. The SM will facilitate team productivity by removing impediments that may obstruct the pursuit of the team's sprint goals and by preserving flexibility and ability to rapidly respond to changes on the team.

General Responsibilities:

  • Serve as Scrum Master for one or more teams
  • Demonstrates a strong ability to integrate agile principles into team practices and work products
  • Ensures team maintains focus on quality and continuous delivery with some support from coach
  • Developing ability to act as a mentor or buddy to new/less-experienced Scrum Master and team members
  • Proactively identify impediments and quickly resolves using network of peers and formal channels
  • Actively seeks and is involved with Community of Practices
  • Facilitates teamwork and continual improvement of the team's agile practices
  • Introduces new and advanced practices to improve the team
  • Demonstrates ability to balance data with other factors when making decision


Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 1 year of Agile experience


Preferred Qualifications:
  • 2 years of Agile experience in working with non-TECH and business teams
  • Scrum Master Certification
  • PMP Certification, CSM, Lean Certification, Agile Certification or Six Sigma Certification


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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