Process Manager - Bank Fraud Investigations

Thomas Edison South (74051), United States of America, St Cloud, Minnesota

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Process Manager - Bank Fraud Investigations

As a Manager of the Bank Fraud Investigations team, you will lead a team of Investigators responsible for the detection and investigation of ring related activity. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders in regards to fraud mitigation efforts. The Manager is responsible for performing various duties required for the daily control and processing of fraud ring investigations. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses, advocating for law enforcement involvement and pursuing loss mitigation.


- Managing and leading a high performing team of associates

- Supervise daily workflow including fraud ring referrals, investigations, and loss mitigation projects

- Driving process improvements focused on minimizing operational and fraud risk

- Providing subject matter expertise on processes when representing the department in projects and other meetings

- Ensure compliance with all regulations, including support of Suspicious Activity Reports and Reg E

- Assess fraud trends to make recommendations on additional controls

- Identify automation opportunities to increase team efficiency

- Work in close partnership and collaborate with many teams both within and outside of Fraud Operations, including Fraud Strategy and Information Security Risk Management

Basic Qualifications:

-Bachelors Degree or military experience

- At least 3 years of experience in Fraud Analysis or Investigations or Risk Management

- At least 2 years of experience in Process Management

- At least 2 years of experience in People Management

Preferred Qualifications:

- Bachelor's Degree in Business or Criminal Justice

- At least 5 years of experience in Fraud Analysis or Investigations or Risk Management

- At least 3 years of experience in Process Management

- At least 3 years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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