Principle Associate, Technology, Commercial Bank – Systems Integrator

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principle Associate, Technology, Commercial Bank – Systems Integrator

Principle Associate, Technology, Commercial Bank – Systems Integrator

The Commercial Bank has invested in the Sales Force platform as our primary user interface to transform how work gets done and how we drive a phenomenal client experience.

The Know Your Customer Salesforce Technology Team works with our internal regulatory, internal sales and servicing teams to support the KYC regulatory requirements. We drive programs that deliver innovative, enterprise Salesforce solutions to enhance and improve the internal KYC customer experience. We are seeking an experienced and impassioned Systems Integrator to join our KYC Salesforce Technology Team.

The System Integrator will bring a balance of analytical rigor, pragmatic and timely delivery of business value in an agile/iterative environment. The candidate will also have an intellectual curiosity to innovate and disrupt the status quo while working towards growing the role to support consistent quality delivery of end-user changes.

About you...

  • Expertise with integrating multiple complex systems both internally and externally
  • Motivated by defining new integration patterns and solutions for a new Salesforce environment
  • Thrive on building and delivering new capabilities
  • Highly functional in a dynamic, challenging environment
  • Top notch communications skills with an Agile mindset


  • Deliver solutions for the Commercial Bank's salesforce Service Cloud platform
  • Focus on achieving team efficiency via technical story grooming
  • Improve story quality to better translate business intent into technical work
  • Own technical stories from creation through release
  • Execute configuration changes along with Salesforce Administrators as capacity needs arise
  • Utilize internal tools and reporting to show efficiency gains in execution and delivery
  • Agile mindset to contribute to a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement
  • Seek to continuously grow by proactively seeking and embracing constructive feedback while also providing the same level of feedback to colleagues in Capital One's open and collaborative culture
  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment
  • Excellent analytical, problem solving, and documentation skills with a history of hands-on, detail orientation
  • Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support
  • A service oriented minded person who "Thinks Customer first"

Basic Qualifications:

  • Bachelors Degree or Military Experience
  • At least 3 years of Salesforce experience implementing and supporting large implementations
  • At least 5 years of experience working on large programs with proven fluency in delivering new integrations
  • Salesforce Certification (or equivalent)
  • At least 1 year of prior regulatory project experience
  • At least 1 year of prior Agile working experience with a thorough understanding of agile and a proven ability to think Agile

Preferred Qualifications:

  • Prior "Know Your Customer" project experience
  • 1+ years experience implementing Salesforce, Salesforce APIs and App Exchange solutions
  • 1+ years of working knowledge of Apex, Triggers, Visualforce, Lightning components
  • 1+ years experience applying design thinking and human centered design principles to product development
  • Prior experience in the banking industry
  • Experience working in Hadoop environment with related tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at

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