Principal Process Manager - Marketing

Knolls 5 (12022), United States of America, Glen Allen, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Process Manager - Marketing

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

MAD MX (Marketing, Analysis, and Design for Market eXperience) organization at Capital One,creates the marketing and key customer communications for Retail and Direct Bank, delivers them to market via a variety of channels (email, digital, direct mail, etc.), and executes fulfillment of any Marketing incentives. Additionally, we manage the Branch/Cafe location strategy and the physical design of Cafes. The Well-Managed team works with agile teams within MAD MX to equip them to be continuously audit-ready. This role in the Well-Managed team involves process design and consultation, monitoring and providing feedback, and implementing and supporting tools to facilitate execution.

One of the cornerstones of this work is our role in process design. We own the required processes for the organization (L2s), and are often sought out by our partners to help design cross-functional processes to improve execution, or to help identify and mitigate risks as we move into new products, technology, and incentives. We are looking for a high-performing Principal Process Manager to lead this work. The ideal candidate will have a strong background in process design and Business Process Management (BPM) tools. This role requires solid communication and influence skills, as you will need to work with varied partner groups and establish buy-in on any new processes.

This role will provide exposure to every aspect of marketing, and will build familiarity with a range of job families, including marketing strategists, process managers, data analysts, business analysts, and tech developers. You will build technical skills (if you aren't already, you'll be an Excel whiz, you'll get exposure to Tableau development, and you'll join some of the best process designers in the company) with the guidance of seasoned leaders as well as through independent development. Given the rate of change in our field, the ideal candidate will enjoy learning things and working on new problems... This is not a "set it and forget it" kind of job.

Responsibilities

  • Process Design/Management/Certification: Design processes that establish key guardrails for our Marketing and Design partners while minimizing the overhead required to stay audit-ready.
  • Well-managed innovation: The team is always pushing into the unknown, working with new products, new technology, new incentives. You'll need to dig in to understand the newness and develop controls to avoid any unique risk.
  • Risk Liaison: Act as MAD MXs primary point of contact for our risk partners (such as the Business Risk Office and Compliance)
  • Monitoring development: Build control charts and other key monitoring tools to help SMEs and execution teams understand the environment.
  • Root Cause Analysis/Corrective Action: Lead cross-functional Subject Matter Experts in Root Cause Analysis efforts


Basic Qualifications
  • Bachelor's Degree
  • At least 2 years experience in process design and management


Preferred Qualifications
  • At least 4 years experience in process design and management
  • At least 1 year experience in digital marketing or working with user-facing web technologies
  • At least 1 year of programming experience
  • At least 3 years experience in Microsoft Excel
  • At least 1 year of experience interacting with auditors or regulator
  • At least 2 years experience in Agile framework
  • BPM certification
  • Six Sigma green or black belt


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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