Principal Coordinator, Wire Investigations - Treasury Operations (Melville, NY)

1307 Walt Whitman (22600), United States of America, Melville, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Coordinator, Wire Investigations - Treasury Operations (Melville, NY)

Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this teams scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Enterprise Payments and Treasury Operations (EPTO) team.

The EPTO team manages all of the inbound and outbound payments for the commercial bank. Our work can range processing Wires to ACH to disbursements as well as transactions for our clients treasury products. The team is currently growing and searching for a Principal Coordinator - Wire Investigations.

Job Description & Ideal Candidate:

In this role you will execute activities in a multi-function, multi-team operation tasked with delivering an exceptional end-to-end payment experience for our customers. Wire Investigations is an essential role in the wire payments rail working directly with external banks and internal partners to research and resolve breakdowns in the value chain. This individual's responsibilities will include:


  • Able to multitask by fulfilling various duties related to customer wire payments
  • Autonomously researches and resolves a wide variety of issues and queries using judgment with little or no assistance
  • Inputs data changes on a wide variety of accounts
  • Follows direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements
  • May make effective independent decisions, when necessary
  • Works with management to identify process improvements
  • Contributes in project settings in a limited capacity
  • Reviews and processes incoming/outgoing wire requests.
  • Reviews wire transfers and related transactions
  • Investigates and resolves customer issues with little or no assistance
  • Provides support to customer facing associates for international and domestic wires
  • May be trained to support multiple payment processes

Basic Qualifications:
  • High school diploma, GED, or Military Experience
  • At least 1 year of experience in Microsoft Office (Outlook, Excel, and Word) and/or the Google Suite

Preferred Qualifications:
  • At least 1 year banking experience
  • At least 1 year customer service experience
  • At least 2 year wire operations experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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