Principal Coordinator - Member Services, Melville, NY

1307 Walt Whitman (22600), United States of America, Melville, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Coordinator - Member Services, Melville, NY

Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this teams scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Loan Operations team.

The Commercial Loan Operations team (CLO) supports a total loan portfolio of $110BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, nailing operational risk, providing a beautiful client experience and enabling talented associates to excel. The team is currently growing and searching for a Principal Coordinator - Member Services

Job Description & Ideal Candidate:

We are looking for candidates to support our growing loan syndications and Capital Markets loan sales and trading business. The Member Servicing team works on a portfolio where Capital One is a member/participant in a syndicated loan. They handle loan booking, day to day loan activity and maintenance, and serve as a liaison between internal stakeholders and Agent banks. The role includes analytical components related to various loan/fee accruals and calculations as well as ongoing reconciliation and remediation. Great communication skills and product knowledge is also critical to success in order to clearly convey complex concepts and issues in a clear and concise way and to people with varying levels of product knowledge; as well as to work collaboratively among stakeholders and help facilitate ongoing change management. This individual's responsibilities will include:

  • Control and manage a portfolio of active credit facilities
  • Book newly closed loans and related activity in loan accounting system
  • Process loan requests (draw downs, pay downs, interest payments); interest and exchange rate fixing, manual interest and fee calculations, as well as, billing and liquidations
  • Coordinate and process loan trading activity, including settlement coordination, obtaining required consents, and updating/maintaining the loan register
  • Work closely with respective business units and other internal partners to align needs and provide support as needed
  • Perform manual loan tracking enhancements, cash breaks analysis, reconciliations of interest fees and letters of credit, and comprehensive testing of system enhancements
  • Review of, and extraction from, legal documents for compliance, interpretation and operational viability and support
  • Develop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and records
  • Serve as liaison for both borrowers and investors by responding, resolving, and expediting inquiries, discrepancies, and special requests
  • Prepare and submit periodic (daily and above) departmental and team reports and metrics
  • Establish and maintain Customer Satisfaction as the singular priority


Basic Qualifications:
  • Bachelor's degree or military experience


Preferred Qualifications:
  • At least 1 year of primary and secondary loan trading experience
  • At least 1 year of syndication product and industry knowledge
  • At least 1 year of ACBS or Loantrak experience


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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