Principal Associate, Strategy & Delivery Project Manager (Closing and Loan Operations)

NYC 299 Park Avenue (22957), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Associate, Strategy & Delivery Project Manager (Closing and Loan Operations)

The Company:

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.


Principal Associates on the Commercial Strategy & Delivery team deliver the Commercial Bank's most complex transformation initiatives. The S&D team is viewed as collaborative change advisors by the Commercial Bank's business and strategy leadership. We help them translate their strategic priorities into transformation programs then lead the delivery of those programs, leveraging industry-leading change management practices.

This role will engage our Closing and Loan Operations partners to design and deliver outcomes that enhance the services provided, improve internal and external client experience, mitigate risk and ensure operational excellence.


  1. Transformation Leadership:
  • Own high impact transformation initiatives or workstreams and contribute to the overall outcomes, definition, scoping, design, and delivery.
  • Distill big picture intent into to tactical requirements and implementation plans.
  • Design and manage integrated and comprehensive delivery plans to deliver strategy, assess and address issues and risks, facilitate decisions, identify interdependencies, and convey status
  • Consult with business partners to understand complex problems and focus on bringing issues to resolution, influencing and escalating as necessary to meet timelines. Includes clarifying and defining transformation requirements / scope for cross-functional problems.
  • Collaborate cross-functionally with stakeholders and resources to provide thought partnership to effectively drive delivery of commitments
  • Conduct independent research and analysis to solve ambiguous client problems. Work with transformation teams to develop recommendations to clients (e.g., senior management and/or executives) enabling them to make key business decisions.
  • Manage multiple initiatives simultaneously using strong time management and prioritization skills.
  • Capture, action and escalate impediments to ensure that teams are effective and work unencumbered
  • Lead change implications for both associates and customers
  • Create and deliver presentations to leaders. Guide and influence leadership discussions and decisions.
  • Manage cross-functional transformation teams with varying expertise, skill set and transformation goals.
  • Create over-arching roadmaps, communication and change management plans. Ultimately responsible for day-to-day operational aspects of the initiative; participate in agile ceremonies and backlog grooming, benefits definition, management of changes, decisions, issues and risks, and assigning and managing team accountabilities.
  • Provide oversite to Release Train Engineers (RTEs) & scrum masters to ensure consistent E2E delivery
  • Address outside value chain / Release train planning needs and functional (Legal, Compliance, etc) stakeholder identification and alignment
  • Partner with product, design, ops and delivery teams to identify and resolve ambiguities and negotiate tradeoffs
  • Identify and resolve gaps in processes and delivery
  • Ultimately responsible for timely completion of all deliverables and initiative intent


  1. Team Building:
  • Participate in team development, including recruiting and personnel development.
  • Perpetuate the culture of a high performing agile team.
  • Build working team relationships, internal to Commercial Transformation Services (CTS) and with business partners. Build credibility with decision makers at the VP level.
  1. Expertise Development:
  • Build expertise in the Closing and Loan Operations space, inclusive of operations, systems, product and sales
  • Participate in team meetings with business partners and confidently integrate with these same partners across the organization

Basic Qualifications:

  • Bachelor's Degree
  • At least 2 years of experience leading work streams within large scale transformations
  • At least 1 year of experience leading transformation using Scaled Agile concepts and team structures
  • At least 2 years of consulting or strategic advisory experience
  • At least 2 years of change management experience
  • At least 2 years of financial services or banking industry experience

Preferred Qualifications:

  • Masters or MBA degree
  • At least 3 years of experience leading large scale and complex transformation
  • At least 3 years of Corporate Strategy Consulting experience
  • Commercial Banking experience
  • Agile, Lean, or Six Sigma certification
  • Exceptional communication and collaboration skills
  • Excellent problem solving and influencing skills
  • Executive communications and presentations
  • Working understanding of design thinking

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at

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