Principal Associate, Process Manager

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Associate, Process Manager

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is here to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Principal Process Manager

As a Principal Associate, Process Manager at Capital One you will be part of a smart, talented team that deliver excellence to your customer each and every time.

Commercial Technology is looking for a Principal Associate Process Manager to join our Analytics, Communications and Agile team. This role will be an individual contributor role, and will support the Communications team in developing and executing upon a holistic communications strategy, both internal to and external to Commercial Tech. This associate will operate as part of an Agile Team and will use Agile tools in support of our roadmap.

We are seeking a self-starter with superior written and oral communication skills. This person will have excellent attention to detail, and the ability to adapt to change quickly. Being able to influence through communications in various forms, is key to success in this position.

Responsibilities:

  • Support development of materials for Quarterly Business Reviews, OCC Reviews and Town Hall meetings
  • Create informational videos to highlight Commercial Tech wins and new capabilities
  • Create videos to support Commercial Tech needs - Town Halls, Leadership meetings as needed
  • Draft communications and change management materials in support of our technology migrations and upgrades.
  • Provide support to audit efforts, as needed
  • Design and publish content for our Commercial Tech Pulse Page and SharePoint sites.
  • Draft communications to share information with Commercial Tech on an as-needed basis

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 2 years of experience in process management, process engineering, or project management


Preferred Qualifications:
  • Masters Degree
  • 2+ years of experience in banking, lending, cash management, or operations
  • 4+ years of experience in Process or Project Management
  • 2+ years of experience in JIRA and Confluence tools


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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