Principal Associate, Digital Product Management

1750 Tysons (12023), United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Associate, Digital Product Management

In the Consumer Bank, we’ve combined that human-centered design with our heritage of data-driven decision-making to design, build and test our way to truly enabling financial experiences. We’ve challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.

In this role you are a product lead on the Effortless Banking team, which seeks to create the experiences and tools that enable financial success with as little effort as possible. This team owns the most common experiences people have with their bank today: the list of transactions and the monthly statement. Unfortunately, the problems these experiences solved on paper, haven’t been reimagined in the digital world, which would be your job!

On any given day on the team you’ll be:

  • Empowered. Working directly with engineers, designers and data scientists to uncover the human problems we need to solve, and setting the week-to-week priorities that get us there.
  • Learning constantly. Learn and share details about the people, technology, interactions and algorithms we’ll need to understand to create an experience that’s 10x better than what every other bank is doing.
  • Innovating relentlessly. Pushing big change by starting small, testing, and learning your way to effective experiences, or cutting and pasting together the paper prototypes you share in the user labs to get a quick read on a wild idea.
  • Sharing openly. Run together to run far, your world may be composed of sprints, but for them to add up to a big change you’ll need to be collaborative and capable of sharing your work and your ideas with others.
  • Connecting creatively. Tease out the idea that your scrum master is too timid to share, catalyze a team to openly discuss the impossible, disagree agreeably, and then move forward together.
  • Succeeding strategically. Solve the right problem, and have the confidence to stop work on the wrong one. Grow big by starting small.

Here is what you will bring to the table:

  • Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.
  • Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool, or started a company meme that lasted for months.
  • Passionate. You care about growing others and bringing them together around what’s possible. You’ve started meetup groups or taught General Assembly courses because you love enabling others.
  • Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop.
  • Wrangler. You’ve gotten front-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about her latest pipeline.
  • Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut.

Here is what we will bring to the table:

  • Competitive salary and equity (including a robust 401(k) plan)
  • Excellent medical and dental insurance (and other health benefits)
  • Superstar product, design, data and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path]
  • Top class engineering teams that you will lead and build product with
  • Continuous learning budget
  • Highly supportive and “bought in” leadership environment

Basic Qualifications:

  • At least 2 years of experience working with cross-functional teams to deliver exceptional consumer experiences and/or core product platforms that power those experiences.
  • Bachelor’s Degree or military experience

Preferred Qualifications:

  • Specific experience as a product lead building consumer-facing web, mobile, or email/push experiences
  • Demonstrated success partnering directly with engineers and data scientists in agile delivery environment to create a consumer experience powered by a large dataset
  • At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or [email protected]

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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