Mobile Product Manager, Capital One Mortgage Digital Product Manager

Plano 2 (31062), United States of America, Plano, Texas

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Mobile Product Manager, Capital One Mortgage Digital Product Manager

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One dares to dream, disrupt and deliver a better way for our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

COHL Mobile Product Manager

Capital One is the only founder-led Top 10 bank in the US. We are Changing Banking for Good and we are transforming how people interact with their money. We offer industry-leading credit cards, checking accounts, savings accounts, brokerage accounts, car loans, home loans, and other financial products that are central to the way that more than 65 million people live every day.

Are you excited by the challenge of improving customer experiences and innovate in native apps?

The Capital One Mortgage team is looking for an exceptional Product Manager to take charge of client facing digital mobile experiences. This role will be responsible for building and managing intuitive, innovative applications to help Capital One's Mortgage customers engage on iOS and Android applications for simple self-service.

General Responsibilities:

As a mobile product leader you will:

• Relentlessly push to understand customer needs and ensures customer is considered in prioritization and trade-off discussions
• Set product vision and lead road mapping, goal setting, story writing, prioritizing, project execution, A/B testing, and product roll-out strategy
• Identify unmet needs and disruption opportunities and guide interdisciplinary teams to deliver innovative products to market.
• Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, and then scale to drive vertical and horizontal economics
• Define key performance indicators (KPIs) to measure success/failure
• Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making
• Prioritize, negotiate and remove blockers to orchestrate successful launch or optimization cycle
• Manage public releases and customer support materials, ensure compliance with platform requirements, and shepherd your apps through app store processes
• Serve as subject matter expert, contributing practitioner, thought leader
• Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps

General Qualifications:

• Proven experience in and passion for building and shipping great products
• Exceptional communication skills
• Creative problem solver who lives at the intersection of Human, Business and Technology dimensions. Deep fluency and experience in at least two dimensions and understanding of the third.
• Blend of strategic and tactical thinking, creative and analytic reasoning
• Strong quantitative background to support data-informed decision making
• Creative, outside-the-box thinking and problem solving approach
• Entrepreneurial ability to identify and prioritize opportunities in highly ambiguous contexts
• Deep planning skills with the ability to organize thematic work areas in deep detail with long term vision and iterative execution
• Collaborative, team player attitude with the ability to navigate and influence the organization.
• Experience managing iOS, Android or apps for other ecosystems.
• Experience shipping multiple products across variety of platforms and channels
• Engineering, design, MBA and/or start-up founder experience
• Fluency in human-centered product discovery methods such as design thinking and service design
• Agile Product Management experience
• Industry or hobbyist experience with emerging and leading technologies across disciplines (IoT, Machine Learning, Voice interfaces, etc)
• Track record of defining strategy, creating advocacy/alignment and being accountable for outcomes

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 3 years of experience in digital product management
• At least 1 year of experience managing native mobile apps for iOS/Android
• At least 2 years of rexpereicne with requirements analysis
• At least 2 years of experience initiating and leveraging user research
• At least 1 year of data and funnel analysis

Preferred Qualifications:

• Bachelor's Degree in Computer Science or Engineering
• MBA or Master's degree
• At least 3 years of experience translating business strategy and analysis into consumer facing digital products
• At least 2 years of experience in Agile product management
• At least 3 years of experience developing business cases

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at