Manager, Product Management - Personalization and Relevance

Locations: NY - New York, United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Product Management - Personalization and Relevance

Product Manager-Personalization and Relevance

At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration and delivers great experiences for our customers.

If you have the drive to build amazing products which are customer backed, data and insights driven, and impact the lives of our customers and associates daily, we want you!

Our Digital Product Platform team is selectively recruiting a high energy, forward-thinking Digital Product Manager to lead Personalization and Relevance, a core component of our future data ecosystem.

We look for people who obsess over removing friction from the overall consumer experience and thrive in an entrepreneurial environment driven by both analysis and creativity. You are a strong Product manager who is selfless and invests in the success of your peers, managers and direct reports with a deep understanding of products, analytics, technology and operations.

In this role, you will be:

Leading consumer research and synthesizing it into new product ideas

Building product cases for new features and product concepts

Defining, building towards, and launching MVPs

Establishing product testing plans and building roadmaps

Defining and owning the product backlog for the development teams

Defining product KPIs and success metrics

Setting a strategy vision for various platform components and related services to increase usage and deliver business results

Defining intent for a listening engine tounderstand user behavior acrossproduct ecosystem touchpoints

Defining intent for a system that will identify similar and related datasets

Creating linkages between humans, their domains, and data in that domain

Working with data scientists to make those linkages smarter over time

What you will bring to the role:

A bias toward action and a proven track record of delivering minimum viable products to market at rapid speed

Excellent communication skills to navigate a matrixed organization, tell compelling stories with ease to senior executives, and inspire teams about things that should exist that don't exist yet

Ability to proactively identify impediments on the critical path and remove them

A structured problem-solving approach to help a team work through a wide range of issues

Intellectual curiosity for emerging technologies and engineering challenges

Ability to prioritize across different types of value dimensions

Ability to actively seek out multiple opinions, yet make independent decisions and influence positive outcomes

Ability to keep the crowd warmed up while the team fixes the broken demo

Basic Qualifications:

Bachelor's Degree or military experience

At least 3 years of experience in digital product management for internal or external products

At least 3 years of experience in Agile product management or ownership

Preferred Qualifications:

Bachelor's Degree or military experience

5 + years of experience in digital product management for internal or external products

5 + years of experience in Agile product management or ownership

2 + years of experience building or leveraging personalization engines in digital product development

1+ years of experience working with data scientists or data modeling teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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