Manager, Product Management - Interactive Messaging

West Creek 6 (12076), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Product Management - Interactive Messaging

At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches tens of millions of customers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration and delivers great customer experiences.

It's common to fall in love with a solution, but have you ever fallen in love with the problem itself? Do you keep asking "why" until you hit the root? Do you have an opinion on whether shipping is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you're nodding your head, then we want you!

As a product manager on the Digital Messaging team, you'll be joining a passionate team of product managers, data scientists, designers, and engineers working to redefine messaging capabilities that make it easier for customers to manage their money. You'll help create an environment where great products flourish, where great people are at the top of their game, and where diversity and inclusion make everything better. The problems you solve will be hard, the work will be hard, but you will help shape the future of Capital One.

Responsibilities:

  • Establish and execute an innovative, customer-focused interactive messaging strategy that breaks new ground in the financial industry and drives customer engagement and business value
  • Evangelize product strategy that influences support and adoption across the enterprise
  • Inspire, lead and collaborate with a team of engineers, designers and data scientists to produce and manage innovative messaging products that delight Capital One customers
  • Benchmark products against Capital One competitors and industry leaders
  • Identify and win support for new product opportunities that drive key performance indicators
  • Lead product launch efforts in collaboration with PR, Marketing and Brand teams
  • Ensure all products are well-managed in compliance with all company and government regulations


This position requires a visionary that can translate business needs into an exceptional customer-focused solution. We are seeking a dedicated, disciplined professional who excels in a team environment. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in an agile, test-and-learn environment.

The ideal candidate will possess:
  • 2+ years in interactive messaging product management with record of success moving key business metrics
  • 3+ years of experience developing digital products using Agile methodology
  • 3+ years of experience developing products with a customer-first, design thinking approach
  • Subject matter expertise in the digital messaging industry
  • a passion for getting their hands dirty by using products as an early adopter, testing prototypes and digging into user research
  • technical literacy with respect to API integration and data architecture
  • an ability to work in a fast-paced environment and be resourceful in achieving success in the face of ambiguity while prioritizing and managing multiple responsibilities


Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 3 years of experience in digital product management


Preferred Qualifications:
  • Bachelor's Degree in Computer Science or Engineering
  • MBA or Master's degree


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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