Manager, Process Management - Commercial Analysis & Process Transformation (Flexible Location)

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Process Management - Commercial Analysis & Process Transformation (Flexible Location)

Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this teams scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By bating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Commercial Transformation Services team.

The Commercial Transformation Services is comprised of a team (CTS) of collaborative change advisors who work across the Commercial Bank, leveraging their significant expertise in analysis, process improvement, agile delivery, technology product management, and design thinking to translate business strategies into action. The CTS team is currently growing and searching for a Manager, Process Management - Commercial Analysis & Process Transformation (APT).

Job Description & Ideal Candidate:

The APT team provides analytics and process engineering for many teams across the commercial bank. This team is responsible for process excellence across supported Commercial processes, including process design, development, deployment, management practices, and improvement. This Management role is a large, leadership role covering all Client Solutions processes, with work spanning many parts of the Commercial business and multiple senior internal business customers and stakeholders. The body of work includes establishment of a long-term process strategy for Client Solutions, identification and delivery of process improvement efforts, and support in driving the business to its target operating model. This individual's responsibilities will include:


  • Developing a coherent destination strategic process structure, with the Client Solutions process owners and managers
  • Driving changes in the end to end process both for incremental improvement as well as strategic transformation to the destination process
  • Ensuring all processes meet process management standards, including those for critical business processes
  • Assessing feasibility and level of effort for process changes required by new products and services and driving implementation when appropriate
  • Developing and implementing comprehensive KPI's, with analytics and metrics teams
  • Establishing and managing a consolidated portfolio of improvement efforts and backlog
  • Identifying root causes of risk issues and events to drive process improvements mitigating these risks
  • Facilitation of kaizen, hot house, or other cross-functional process design sessions in support of value chain transformation
  • Management of two to four junior associates and contractors

Required qualifications:
  • Bachelor's degree

Preferred qualifications:
  • At least 5 years process engineering, design, development, and deployment
  • Prior consulting or equivalent experience with significant and progressive process engineering engagements
  • At least 2 years people management experience
  • Excellent verbal and written communication skills
  • Led large scale process improvement project with results
  • Familiar with process terminology and can explain in layman terms
  • Ability to work in white space autonomously
  • Demonstrated track record of delivering tangible results in matrix organizations in consulting and/or support roles

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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