Manager, Process Management

    • Richmond, VA

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Process Management

Manager, Process Manager, SWM (Sustainably Well Managed) Team

Capital One's Enterprise Payments products are aimed at providing security, control, and reconciliation services to our broad customer base. Through our operations and technology, we enable capabilities that empower our users to move money in support of their businesses while preventing fraudulent transactions and accounting defects. The Enterprise Payments Team in Commercial Banking is looking for an experienced associate to join our Sustainably Well Managed team, responsible for driving process improvements and maintaining a state of audit readiness. Our mission is to be a catalyst and enabler for the business to achieve a sustainably well managed operation.


  • Ensure appropriate management and awareness of key well managed efforts impacting Enterprise Payments
  • Facilitate a well managed culture throughout Enterprise Payments by assisting in process, program, project, controls, and risk management
  • Coordinate alignment between multiple up and down stream stakeholder groups including any lines of business intend to move money, Payment Operations, Risk, Compliance, and Audit
  • Guide the organization through change, flawlessly executing processes improvements and new initiatives that improve business efficiency and drive results.
  • Create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to ensure the desired outcomes were achieved and install necessary benchmarks or thresholds to quantify success. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 3 years of Process and Project Management experience
  • At least 3 years of Risk Management experience
  • At least 3 years experience in Process Improvements, Process Redesign, and Cross-functional problem-solving

Preferred qualifications:
  • Master's Degree or MBA
  • At least 5 years of Process and Project Management experience
  • At least 5 years of Risk Management experience
  • At least 3 years experience in Banking Operations
  • At least 5 years experience in Process engineering, design, development, and deployment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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