Manager, Incentive Processing

Recruiting: TX - Plano, United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Incentive Processing

Are you interested in joining a team of compensation leaders whose goal is to enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One we bring a data-driven approach to compensation. If you have a passion for analyzing compensation and want to be part of a winning team, then this is the job for you!

The ideal candidate should be intellectually curious, have strong communication skills and facilitate strong partnerships. Do you want to work in a business-casual, collaborative environment where your contributions are recognized, successes are elevated and effort is rewarded? Capital One can provide an environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Manager, Incentive Processing, will establish and lead an incentive processing team responsible for the data gathering, analysis and related file submissions on a recurring basis. Accountable for overall process management and associated team members across Financial Services (FS) division. Provide broad oversight driving process, analytics and operational improvements across the team.

Partner with team, FS Compensation and business leaders to ensure that process execution reflects intent in all incentive plans. Maintain productive relationships amongst participating groups, including business customers and DA partners. Supervise direct reports’ data gathering and analysis of both production (system) and non-production information.

Ensure the appropriate process documentation and necessary reporting documentation is available for both business and audit purposes. Support the analysis of data across business areas to deliver business insights within division as opportunities arise. Help team solve complex problems in dynamic environment while maintaining customer/associate orientation.

The right candidate will be able to supervise in a fast paced environment, be an effective communicator and able to help team manage/prioritize shifting demands. He/she must have a proven track record of analysis, process management and demonstrated the ability to collaborate across multiple groups.

Position Highlights

  • Lead the incentive processing team for Financial Services Division (home lending, auto)
  • Drive strategy through extended team by leveraging analytical skills
  • Own processes critical to associate pay-outs, driving effective execution while seeking continual process optimizations
  • Lead team to ensure world-class process documentation, audit processes and reporting
  • Work with top talent in a fast paced, entrepreneurial environment


  • Accountable for the administration of Financial Services incentive programs and their related processes
  • Lead quantitative and qualitative analysis across team related to incentive programs; ensure outcomes reflect intent
  • Ensure effective communications with FS business customers to establish data requirements
  • Supervise the creation of tools, or queries, to obtain data from central data repository for the purposes of reporting and analysis
  • Supervise the data extraction and ad hoc inquiries from data stores; mine data to deliver specific information

Basic Qualifications:

  • Bachelor’s degree or military experience
  • At least 5 years of experience in MS Excel
  • At least 5 years of experience in MS Access
  • At least 3 years of experience conducting Data Analysis
  • At least 1 year of People Management experience

Preferred Qualifications:

  • 7 years of experience in MS Excel
  • 7 years of experience in MS Access
  • 5 years of experience conducting Data Analysis
  • 3 years of experience with SQL/UNIX/Teredata
  • MBA and bachelor's degree in math, business, statistics, engineering, computer science, or information systems (MIS or IS)
  • 3 years of People Management experience
  • Microsoft Certified Application Developer or Teradata certification or CBIP (Certified Business Intelligence Professional) or Oracle certification or Lean Certification or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or [email protected]

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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