Manager, Field Store Engagement

77 West Wacker Dr (35012), United States of America, Chicago, Illinois

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Field Store Engagement

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is working to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Summary:

Our partners are other organizations that rely on us to develop and grow a branded credit card program that will support the partner's business. The Manager, Store Engagement will lead a team of field associates supporting a key retail partner in stores. You will be a part of a team with world-class professionals to develop, test and implement strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This dynamic field leadership role will be responsible for achieving objectives for the organization and partner, recruiting, training and managing a field-based team and day-to-day leadership of the program.

General Responsibilities:

  • Drive day-to-day leadership including coaching and managing a team of associates, providing direction for the team, managing overall performance of team, budgeting, expense management, etc.
  • Develop a winning culture that rewards and recognizes associates for their contributions and reinforces Capital One values
  • Develop strong relationships with our partners and influence them to reach mutually beneficial outcomes to our joint business problems
  • Own field territory, providing additional coverage as needed for team in regional visits and special events
  • Maintain up-to-date knowledge of competitor's products and pricing in the market served
  • Travel up to 75% is required for this role


Skills and Competencies:
  • Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
  • Strong judgment, leadership and integrity: the candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.
  • Clear results orientation: focused on achieving both short and long-term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.
  • Successful track record managing field teams, including recruiting, training, and coaching


Basic Qualifications:
  • Bachelor's degree or military experience
  • At least 3 years of field or external sales experience
  • At least 1 year of people management experience


Preferred Qualifications:
  • MBA Degree
  • At least 3 years of experience in a sales leadership role
  • At least 3 years of experience in Private Label or consumer Card


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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