Manager, Enterprise Learning Experience Design

Towers Crescent 2 (12067), United States of America, Vienna, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Enterprise Learning Experience Design

Within Capital One, the Enterprise Learning Experience Design team is bringing human-centered and instructional design practices to curricula and courses designed to help grow the careers of 50,000+ global Associates at Capital One.

Our team works collaboratively with senior business leaders and developers to research, design and develop enhanced learning experiences and courses. At Capital One you'll notice a unique culture of enthusiasm, collaboration, innovation and agile creation happening on a routine basis. As Enterprise Learning Experience Design Manager on the team, you will play a lead role in transforming our learning culture with blended learning strategies. You'll ensure digital and in-person learning experiences are designed with the end-learner and business objectives in mind while leveraging Capital One's brand and design standards.


  • Work with the Senior Management and Leadership team to conduct learner research and assess business needs to inform the Enterprise Learning strategy and pipeline of work
  • Include, empower and inspire a team of Learning Experience Designers with backgrounds in Instructional Design and eLearning Development to:
    • Identify adult learning models, methods and modalities that support a design strategy.
    • Create learner personas and journey maps to outline the broader scope of the end-to-end blended learning experiences.
    • Influence stakeholders to adopt alternative solutions where applicable.
    • Work collaboratively with other program managers, internal communications specialists, designers and developers to ensure learning touchpoints are cohesive across the end-to-end experience.
    • Design using the latest design software and tools for rapid development.
    • Conduct quick usability research sessions to evaluate prototypes with end learners.
    • Present usability research findings and recommendations to stakeholders to inform the next iteration of the design prior to launching.
    • Design highly polished blended learning touchpoints (digital, video, audio, classroom, virtual classroom, experiential, mobile, social, etc.) that adhere to our One Brand & Design guidelines.

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 5 years of experience creating learning strategy or at least 5 years of experience creating learning curriculum
  • At least 5 years of experience designing learning experiences in digital and classroom settings

Preferred Qualifications:
  • Master's Degree in Learning Design, Instructional Design, Educational Technology, or a related field
  • At least 7 years of experience creating a learning strategy and curriculum based on learner needs, business needs, and modern learning theories and models
  • At least 7 years of experience designing blended learning experiences and touch points in digital and classroom settings
  • At least 3 years of experience working with agile team of learning program managers, designers and developers
  • At least 1 year of experience working within Atlassian JIRA for project management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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