Manager, Employee Relations Investigator

Plano 1 (31061), United States of America, Plano, Texas

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Employee Relations Investigator

Our Role:

Are you looking for a role focused on consulting with the business to assist in problem solving? Do you like to have strategic impact and work cross functionally in a dynamic environment? Our HR Associate Relations team is looking for someone who is motivated, willing to take on new and challenging opportunities, and take initiative to make our most important asset - our people - work smoothly.

The Manager, Associate Relations - Investigations Team position investigates all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues.

Responsibilities & Qualifications:

  • Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, interpersonal conflict, wrongful termination, etc.
  • Partner with other departments such as Legal, Ethics & Investigations, and Security to ensure legal and regulatory compliance while identifying solutions
  • Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
  • Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
  • Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues
  • Review departmental case data to identify trends and recommend action plans for business units to implement
  • Partner with the line of business Human Resources Consultants to ensure consistent employee relations approach and policy application across the enterprise
  • Review and provide recommendations on policies and procedures that support the associate experience
  • Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk to the company
  • Leverage natural curiosity to thoroughly investigate the situation, while using good judgment to analyze evidence and make recommendations
  • Act as role model and champion for Capital One values
  • Participate in internal projects that improve processes that require partnership with cross functional teams and integrative problem-solving skills
  • Knowledge of employment law and employment practices, with preferred experience conducting all types of employment investigations

Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 3 years of Human Resources experience
  • At least 3 years of client management experience


Preferred Qualifications:
  • At least 5 years of experience working in a team environment and collaborating with multiple stakeholders
  • At least 5 years of Human Resources experience, focused on employment investigations
  • SHRM-CP/SCP, PHR/SPHR, or related/similar certifications


At this time, Capital One will not sponsor an applicant for employment authorization for this position.


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