Manager, Digital Product Management - Small Business Card

McLean 1 (19050), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Digital Product Management - Small Business Card

The Small Business Card digital acquisitions team is seeking a product manager to bring a customer-oriented approach to our marketing website. The person in this role will advance the visitor experience on our Small Business Card site through a digital experimentation agenda, partnering closely with marketers, designers, and developers to create impactful web experiences.

In this role, you will:

  • Identify and define opportunities to improve and optimize the Small Business Card website
  • Use data and customer research to form hypotheses; work with our partners to define and execute website tests that drive to an answer
  • Identify and drive user research to better understand the needs and priorities of Small Businesses
  • With partners, define and analyze metrics to measure the success of those tests; develop recommendations for implementation, and deliver by working
  • Develop a roadmap and prioritize appropriately to achieve our bold business goals
  • Work with designers and an Agile software team to define requirements for site changes and deliver flawless product releases
  • Bring a creative and analytical problem-solver mindset, living at the intersection of Human, Business and Technology
  • Be a collaborative team player with the ability to influence the organization and build meaningful partnerships

What we're looking for:
  • Experience in building and shipping great products in an agile environment
  • Experience in digital marketing with knowledge of marketing technology and tools
  • Knowledge of web analytics and testing, ideally with experience in analytics tools such as Google Analytics/Adobe Site Catalyst, and testing tools such as Adobe Target or Optimizely
  • Strong analytical skills, with an understanding of the conversion funnel and how it's measured
  • Experience driving user research
  • Strong communication and organizational skills
  • Entrepreneurial ability to identify and prioritize opportunities in ambiguous contexts
  • Track record of defining strategy, creating alignment, and being accountable for outcomes

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 3 years of experience in digital product management

Preferred Qualifications:
  • MBA or Master's degree
  • 3+ years of experience translating business strategy and analysis into consumer facing digital products
  • 3+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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