Manager, Digital Product Management

West Creek 8 (12080), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Digital Product Management

Making a payment towards your credit card balance is one of the most fundamental yet critical touch-points we have with our customers. Given the importance of this interaction and the emotions inherently tied to it, there is significant opportunity to enhance our current infrastructure and improve our customer experience.

As a Product Manager on the Inbound Payments team, you will be accountable for working with our technology teams to bring the voice of the customer into our product features, ensure that features delivered are aligned with the intended business outcomes, and align work with our target architecture road map.

Specific responsibilities include, but are not limited to:

- Communicates the Payments Roadmap and Vision to the technology team

- Acts as the voice of the business and customer for the team

- Incorporates design thinking and analytics to inform product design

- Ensures a healthy backlog by regularly grooming intent with the team

- Prioritizes the Product Backlog to maximize on business and customer outcomes

- Defines acceptance criteria for work and accepts user stories

- Collaborates across teams and the Product Owner community

- Supports team with escalation and resolution of impediments

- Works directly with team and plays a key role in key Agile and SAFe ceremonies

Basic Qualifications:

- Bachelor's Degree or military experience
- At least 3 years of experience in digital product management

Preferred Qualifications:
- Bachelor's Degree in Computer Science or Engineering
- MBA or Master's degree
- 3+ years of experience translating business strategy and analysis into consumer facing digital products
- 4+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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